Posted May 14, 2009
The individual must be a strong team player with the ability to manage multiple critical issues concurrently, while remaining focused on the business impact and production support. This is a fast paced environment, and the individual must possess a willing to adapt, overcome, and succeed in a constantly changing business and technical environment. Responsibilities: - Provide technical support to new & existing clients over email/phone - Ability to logically troubleshoot regular support issues. - Strong problem solving skills - Can be a fresh graduate but experience with technical support preferred - Strong English speaking & writing skills are a must. Initial support will be email based but phone support will merge in the future. - Should be willing to work from 9pm - 5am Pakistan time (9am to 5pm US Time) - Active Directory & Microsoft Exchange experience will be preferred.
Skills
- Must have an excellent understanding of technology
- Able to communicate and speak to American clients over the phone
- Team Player
- Foreign experienced candidates preferred
Job Details
Imanami Pakistan (Pvt.) Ltd.
Imanami, a Microsoft Gold Certified Partner, is the leader in Group Management Solutions. Our software suite provides a powerful set of solutions to provision users and get them into the correct distribution and security groups immediately. This is the most basic and important tenet to Identity Management, getting users in the system and productive immediately. Imanami has an incredible customer base that has helped define our Group Management strategy and the features within our solutions. Imanami has over 400 customers from every industry, including: Cingular Wireless, Microsoft, Grant Thornton, Department of Homeland Security, Rubbermaid, SAIC, Mentor Graphics, the U.S. Department of Energy, Hershey's, Cendant, and CNA.
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