It is a crucial role within the commercial Sales department, focused on nurturing and expanding relationships with existing clients to maximize sales opportunities and ensure customer satisfaction.
MAIN AREAS OF RESPONSIBILITY
Client Relationship Management
• Maintain and enhance relationships with existing clients by providing exceptional service and understanding their business needs and challenges.
• Act as the primary point of contact for all matters specific to assigned clients, resolving issues and ensuring satisfaction.
Sales and Revenue Targets
• Achieve sales targets and objectives within assigned client accounts.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.