Posted Sep 09, 2024 1237 views
Transaction Processing:
- Process inbound and outbound remittance transactions accurately and in a timely manner.Ensure the correct application of exchange rates and fees for all remittance transactions.Verify customer information, and ensure all required documentation is completed and stored properly.Follow up on any incomplete transactions, discrepancies, or issues with remittance services.
Compliance & Documentation:
- Ensure compliance with all regulatory requirements, including anti-money laundering (AML) and Know Your Customer (KYC) guidelines.Report any suspicious activities or transactions to the Compliance Officer.Maintain accurate and detailed transaction records, ensuring that they are stored securely and can be easily accessed for auditing purposes.Adhere to company policies regarding limits, sanctions, and remittance-related risk.
Customer Service:
- Provide excellent customer service to clients sending or receiving remittances.Answer customer inquiries regarding remittance services, fees, and timelines, both in person and over the phone.Resolve customer issues and complaints related to remittance services professionally and efficiently.Ensure customer satisfaction by providing guidance and support during the remittance process.
Reconciliation and Reporting:
- Reconcile remittance transactions at the end of each business day to ensure the accuracy of financial records.Prepare daily, weekly, and monthly remittance reports for internal use and for submission to the appropriate regulatory authorities.Ensure any discrepancies or errors in transactions are resolved promptly and reported to management.
Relationship Management:
- Maintain strong relationships with local and international remittance partners and service providers.Work closely with internal teams, including the compliance and finance departments, to ensure smooth operations.Stay updated on the latest remittance service offerings and communicate these to customers.
Risk Management:
- Actively identify, manage, and report any operational or transactional risks related to remittance services.
- Ensure remittance services are delivered within the set risk and security framework established by the company.
Job Details
AA Exchange Company (Pvt) Ltd.
AA Exchange is an established name in the money Exchange and Remittance business market and has been serving customers through our various products and services over more than 13 years. I am honored to say that AA Exchange is always striving to provide the additional services to meet customers financial needs, not only foreign currency exchange but also in-home remittances. We are the only exchange house in Pakistan providing Money Gram, Western Union and RIA Financial remittance services under one roof. As a part of our strategy for reaching out to the customers, we are opening more branches across Pakistan, locations most convenient for customers not only in urban areas but focusing on rural areas as well. AA Exchange is the name of trust and professionalism that cares for its customer.
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