Community Manager

We are looking for a digital-savvy community manager to take control of our online voice and build brand awareness and loyalty. . If you are experienced in social media, PR and promotional events, we would like to meet you.

You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

To be successful in this role, you will need to have a deep passion for social media, stay abreast of new developments and opportunities in the industry, and be a strategic thinker. You must have an outgoing personality as in-person networking will also be part of the job.

Responsibilities

Set and implement social media and communication campaigns to align with marketing strategies
Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos.
Respond to comments and customer queries in a timely manner
Analyze web traffic and relevant community metrics.
Monitor and report on feedback and online reviews
Organize and participate in events to build community and boost brand awareness
Coordinate with Marketing, PR and Communications teams to ensure brand consistency
Liaise with Development and Sales departments to stay updated on new products and features
Build relationships with customers, potential customers, industry professionals and journalists.
Stay up-to-date with digital technology trends

Requirements and skills

Proven work minimum 2 years of experience as a community manager
BSc degree in Marketing or relevant field
Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
Attention to detail and ability to multitask
Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
Knowledge of Hoot suite or similar programs to manage online postings on different platforms.
Proficient in Google Analytics.
Hands on experience with social media management for brands
Ability to interpret website traffic and online customer engagement metrics
Knowledge of online marketing and marketing channels
Strong writing and verbal communication skills.
Knowledge of marketing trends and techniques.

Note: Candidates who are studying are advised not to apply for this job position as no flexibility will be given for this job position. No pick and drop facility available so kindly apply if you can travel or live nearby. Candidates who can join as soon as possible may avail this job opportunity.