Call Center Representative

Aiwise Solutions Pvt. Limited

Posted Oct 07, 2024 172 views Report Job

PKR. 30,000 - 100,000/Month

We are seeking a Call Center Representative to join our team with intention to train into a Sales closer/Licensed Health Insurance Agent!

As a Call Center Representative you will be responsible for qualifying warm leads. In this role, you'll contribute to the early stages of the sales process, including reaching out to and qualifying potential prospects via phone.

We provide detailed onsite paid training at our Fort Lauderdale office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conduct sales-related conversations with leads (customers) in a call center environment
Place high volume of outbound calls as well as receive inbound calls
Gather/verify contact and other information from potential customers, enter and maintain accurate data in the system.
Ensure proper documentation of all prospects and related follow-up activity via our proprietary system.

QUALIFICATIONS AND EXPERIENCE

High School diploma or equivalent a must
Exceptional written and verbal communication skills and confident phone presence.
Proficient with computers and the Internet.
Self-motivated, passionate about providing superior customer service with prospective customers.
Ability to work in a goal-driven and measured performance environment.
Ability to prioritize and meet deadlines.
Must be available to work varied hours, including evenings and weekends, as needed.
Ability to multitask, navigate multiple electronic systems, and learn new processes and products.
Critical thinking, problem-solving and good judgment, and ability to maintain confidentiality.
Outstanding attention to detail and follows through.
Able to work harmoniously in a team environment.