Posted Dec 09, 2024 158 views Report Job
- Take all IT-related complaints and resolve them within a minimum time.
- Log all IT complaints/moments in the IT Inventory Moment Sheet.
- Escalate IT-related issues to IT Manager if not able to resolve them.
- Update IT Inventory Sheet on a Daily Basis.
- Accommodate ARAR users with their professional needs as per their nature of work.
- Keep an eye on all users and highlight any suspicious activity to IT Management if found.
- Guide new users about basic software and attendance System if required.
- Take care of all IT Accessories/equipment and report any kind of damaged/broken item.
- Level-1 support for all IT-related issues.
- Proper escalation of unresolved issues to L2 (Internal) team according to established guidelines and policies.
- Respond to users’ inquiries in a timely manner by following the established SLA’s (service level agreement).
- Follow-up with users to ensure that all issues/needs have been resolved/met.
- Serving as the first point of contact for staff seeking technical assistance over the phone, email or through ITSM Tool requests.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Ensure all issues are properly logged.
- Record incidents and problems and their resolution in logs.
- Prioritize and manage several open issues at one time.
- Assist and provide support to off-site technical staff in identifying and resolving technical issues.
Job Details
ARAR Group
pAt ARAR, we seek uncompromising integrity through each individual’s effort towards quality products and services for our prestigious clients, maximizing returns for the organization. Our business success is dependent on trusting relationships. Standing firm with the slogan “Assisting. Remarkable. Accomplishment. Results” ARAR Group of companies has won itself a very inevitable importance in different healthcare & technology fronts in many parts of the country. With state-of-the-art technology and top-notch quality assurance systems, we have managed to develop strong business associations with domestic and international clients. Our workforce is our strength and building long term business relationships is our identity and pride. Sharing is a belief of the family. ARAR Group of companies has and will always share its wisdom and expertise for further development of our national & international image and the nation’s prosperity. ARAR Group actively participates in national as well as economic growth and social development. Our motto is utter customer satisfaction, employee motivation, technology innovation and cleanliness foundation. It is being achieved through our multidisciplinary experts. ARAR Group is a solution-oriented company; perform through the following Service area Channels: • ARAR Innovations (Pvt.) Ltd. • ARAR Services (Pvt.) Ltd. • ARAR Health City (Pvt.) Ltd. • ARAR Testing & Calibration Services. • ARAR Institute of Health & Technology/p
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