Posted Nov 04, 2024 155 views
We are looking for a dedicated Product Support Specialist to provide exceptional assistance to our clients. The role involves guiding users through technical issues, answering questions about our products, and ensuring that every client interaction reflects Axxon’s commitment to excellent service. If you are a problem solver with a passion for customer service and technology, join our team!
Key Responsibilities:
- Provide product support and technical assistance to customers via phone, email, and chat.
- Troubleshoot product-related issues to ensure swift resolution.
- Guide clients through product features and functions, improving their overall experience.
- Keep accurate records of interactions, inquiries, and solutions.
- Collaborate with internal teams to provide timely support and share client feedback.
Requirements:
- Prior experience in a support or customer service role (minimum 6 months preferred).
- Strong communication skills in English.
- Ability to work in a fast-paced environment with problem-solving skills.
- Familiarity with technical products or software support is a plus.
- Flexibility to work night shifts (7 PM - 4 AM).
Benefits:
- Competitive salary with potential for performance-based bonuses.
- Growth opportunities within Axxon BPO.
- Friendly, team-focused work environment.
Pay: Rs50,000.00 - Rs80,000.00 per month
Job Details
Founded in 2011, Axxon BPO is a leading business process outsourcing company dedicated to providing top-tier customer support and sales solutions. Based in Rawalpindi, Pakistan, we specialize in call center services, including customer service, sales, lead generation, and client verification. Axxon BPO is committed to fostering a professional and innovative work environment focused on client satisfaction and team development. We prioritize employee growth through continuous training and career advancement opportunities, making Axxon BPO a trusted choice for both employees and clients worldwide.
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