Posted 15 hours ago 35 views Report Job
You will be primarily responsible for interacting directly with customers, addressing their inquireies, resolving issues, and providig excellent service to maintain customer satisfaction by acting as the first point of contact between a company and its clients often handling customer interaction through phone calls, emails, and live chat.
- Answering customer inquireies: Responding promptly to questions about products, services, pricing, and company policies.
- Resolving customer complaints: investigating and effectively addressing customer concerns, including handling returns or exchanges.
- Providing Product Information: Offering detailed explanations about features and benefits of products or services.
- Maintaining customer records: Updating customer accounts with relevant interaction details.
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