Posted Sep 10, 2024 86 views Report Job
We are seeking a highly motivated and customer-focused individual to join our team as a Chinese-Speaking Customer Experience (CX) Support Specialist. In this role, you will be responsible for delivering outstanding customer service to our Chinese-speaking clients, ensuring their needs are met and their issues are resolved promptly and efficiently.
Key Responsibilities:
- Provide exceptional customer support via phone, email, and chat to Chinese-speaking customers.
- Resolve customer inquiries and issues in a timely and professional manner.
- Assist customers with product information, order status, and troubleshooting.
- Collaborate with other departments to ensure customer satisfaction and resolve complex issues.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate channels.
- Contribute to the development and improvement of customer support processes.
Qualifications:
- Fluency in both written and spoken Chinese (Mandarin) and English.
- Previous experience in customer support or a related field is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using customer support software and tools.
Job Details
Cygnus Technologies
What is your Competitive Advantage?
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Muzammil Baig
Digital Marketing Manager
IT Services Group
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
