Call Center Agent

We are seeking a motivated and enthusiastic Call Center Sales Agent to join our team for an inbound campaign promoting our high-speed fiber internet services. As a key member of our sales team, you will engage with potential customers, understand their needs, and provide solutions to enhance their internet experience.

Key Responsibilities:

Customer Engagement: Answer inbound calls from prospective customers in a friendly and professional manner.
Needs Assessment: Identify customer needs and recommend appropriate fiber internet packages and services.
Sales Conversion: Effectively communicate the benefits of our fiber internet services to convert inquiries into sales.
Product Knowledge: Stay informed about our fiber internet offerings, promotions, and industry trends to provide accurate information to customers.
Follow-Up: Maintain communication with potential customers through follow-up calls or emails to nurture leads and close sales.
Record Keeping: Accurately enter customer information and sales details into the CRM system.
Performance Metrics: Meet or exceed sales targets and key performance indicators (KPIs) set by the management.
Customer Support: Provide exceptional customer service and support throughout the sales process, addressing any questions or concerns.
Team Collaboration: Work closely with team members and management to share insights and improve sales strategies.

Qualifications:

High school diploma or equivalent; college degree preferred.
Previous experience in sales or customer service, preferably in a call center environment.
Strong communication and interpersonal skills.
Ability to listen actively and empathize with customers.
Goal-oriented mindset with a passion for sales.
Familiarity with CRM systems and computer proficiency.
Ability to work flexible hours, including evenings and weekends as needed.

Benefits: