Posted Aug 20, 2024 1089 views
The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
Job Duties:
- Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
- Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
- Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
- Maintain swift responses to customers through phone call
- Perform successful troubleshoot on customers’ products and provide accurate and efficient resolutions
- Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
- Stay up to date by researching similar product symptoms to provide accurate solutions
- Ensure compliance with all company policies, procedures, and practices
Requirement:
- A Levels/Intermediate or above
- Excellent English Written and Verbal Communication with IT background
- American or neutral accent
- Proficiency with MS Office (Particularly MS Excel and MS Word)
Job Details
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
What is your Competitive Advantage?
Similar Job Titles
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
