Customer Service Representative

As a Customer Service Representative at Inverex, you play a crucial role in maintaining customer satisfaction and fostering a positive relationship between our clients and the company. You utilize your excellent communication skills to manage inquiries, resolve issues, and adapt to evolving customer needs. Your problem-solving abilities enable you to address concerns efficiently, ensuring that customers have a seamless and pleasant experience. While handling calls and chats, you actively listen to customers, demonstrating patience and professionalism, which helps in building trust and loyalty. You are responsible for gathering and analyzing customer feedback to improve service quality continuously. Although you do not manage a team, your insights and dedication contribute significantly to team dynamics and overall performance. With a focus on multitasking and effective time management, you thrive in a fast-paced environment and consistently achieve high levels of customer satisfaction. Your role is essential to the company's success and customer retention efforts.

Responsibilities

Handle a high volume of incoming calls and respond to customer inquiries in a professional manner.
Engage with customers via chat support, providing timely and accurate information.
Utilize active listening skills to understand customer concerns and demonstrate empathy.
Resolve customer issues by applying problem-solving techniques and offering effective solutions.
Document all interactions and transactions with customers in CRM software, ensuring accurate records are maintained.
Manage customer feedback by collecting, analyzing, and reporting insights to enhance service delivery.
Guide customers through processes and procedures, ensuring they have a complete understanding of services.
Manage time efficiently by prioritizing tasks and addressing urgent issues promptly.
Collaborate with other departments to facilitate resolution of customer inquiries and improve current practices.
Maintain a professional demeanor and provide excellent service, contributing to a positive company image.