Posted Jun 13, 2023 1190 views
We are seeking a detail-oriented and highly organized individual to join our team as a Verifier in our call center. As a Verifier, you will be responsible for ensuring the accuracy and validity of information provided by customers during phone conversations. You will play a crucial role in maintaining the integrity of our data and ensuring customer satisfaction.
Responsibilities:
- Conduct verification calls with customers to confirm the accuracy of information provided during previous conversations.
- Handle customer inquiries and provide exceptional service while maintaining a professional and courteous demeanor.
- Collaborate with team members and supervisors to identify process improvements and enhance overall efficiency.
- Adhere to call center metrics and targets, including call quality, average handling time, and customer satisfaction scores.
- Stay updated on product knowledge and company policies to provide accurate information during verification calls.
- Handle sensitive customer information with confidentiality and adhere to data protection guidelines.
Requirements:
- High school diploma or equivalent; some college education preferred.
- Previous experience in a call center or customer service role is an advantage.
- Excellent verbal communication skills and a pleasant telephone manner.
- Ability to handle difficult or irate customers with professionalism and empathy.
- Strong problem-solving skills and ability to think quickly on your feet.
- Flexibility to work in shifts, including evenings, weekends, and holidays if required.
- Fluency in additional languages is a plus.
Job Details
J Telemarketing
We know people want to work for a company that cares and we do. Corporate social responsibility has always been part of our heritage. We believe a company can only maintain success by making a valuable contribution to society. Getting involved in our local communities, giving something back to society and protecting the environment are activities driven by our people and supported by our culture.
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