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Customer Care Representative - Inbound

As an Inbound Sales & Customer Care Representative, you will be responsible for handling inbound calls, providing exceptional service to our customers, and driving sales. Your duties will include:

Answering inbound calls and assisting customers with inquiries
Identifying sales opportunities and recommending relevant products or services
Upselling and cross-selling to enhance the customer experience
Resolving customer concerns and issues in a professional and efficient manner
Documenting customer interactions and ensuring all inquiries are logged accurately
Meeting sales targets and key performance metrics
Maintaining a high level of customer satisfaction
Collaborating with the sales and customer care teams to improve overall customer experience

Requirements:

High school diploma or equivalent (a degree is a plus)
Previous experience in customer service or inbound sales
Excellent communication skills, both verbal and written
Ability to handle customer complaints and resolve issues effectively
Proven ability to meet or exceed sales targets
Strong problem-solving skills and attention to detail
Ability to multitask and manage time efficiently
Basic computer skills and experience with CRM systems

Preferred Qualifications:

Experience in inbound sales within a call center environment
Bilingual skills (if applicable)
Familiarity with customer relationship management (CRM) software

Why Join Us?

Competitive salary with performance-based incentives
Comprehensive training and ongoing support
Opportunities for career advancement
[Other perks, such as health benefits, flexible work options, etc.]

Skills

Problem Solving Skills Close Attention to Detail Computer Proficient Customer Service Skills Communication Skills Team Coordination Skills Time Management Skills Multitasking Skills Aftersales Skills

Job Details

Industry:

Travel/Tourism/Transportation

Functional Area:

Client Services & Customer Support

Total Positions:

4 Posts

Job Shift:

Rotating

Job Type:

Contract

Job Location:

Satellite Town, Sargodha, Pakistan

Gender:

Male

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

Less than 1 Year (call center experience will be prefer.)

Apply Before:

Jan 22, 2025

Posting Date:

Dec 21, 2024

Kazz Khan Travels

Travel/Tourism/Transportation · 1-10 employees - Sargodha

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