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- Ensure timely rectifications/conclusion of Audit discrepancies/observations and closure of Audit Reports with effective follow up & coordination with the departments/branches.
- Ensure coordination between the branches and the Venders for resolution of QMS related issues
- Review all liability & asset products of the Bank and give candid feedback to the product owner departments.
- Gathering Branch Self-assessment on assigned frequency and its subsequent reporting (observing results and its analysis).
- Ensure and coordination with HO departments regarding data gathering for TAT monitoring.
- Identify & recommend improvement in Quality standards by visiting Branches in line with Customer Experience Guidelines & Standards and also on-spot verification of Self-Assessment submitted by Branches.
- Ensure QMS TATs Monitoring of the MMBL branches and maintain records and share the reports.
- Ensure FTC Training to all new employees before being permitted to interact with customers with coordination to HR department.
- Any other task assigned by the Manager Quality Assurance.
- Ensure timely rectifications/conclusion of Audit discrepancies/observations and closure of Audit Reports with effective follow up & coordination with the departments/branches.
- Ensure coordination between the branches and the Venders for resolution of QMS related issues
- Review all liability & asset products of the Bank and give candid feedback to the product owner departments.
- Gathering Branch Self-assessment on assigned frequency and its subsequent reporting (observing results and its analysis).
- Ensure and coordination with HO departments regarding data gathering for TAT monitoring.
- Identify & recommend improvement in Quality standards by visiting Branches in line with Customer Experience Guidelines & Standards and also on-spot verification of Self-Assessment submitted by Branches.
- Ensure QMS TATs Monitoring of the MMBL branches and maintain records and share the reports.
- Ensure FTC Training to all new employees before being permitted to interact with customers with coordination to HR department.
- Any other task assigned by the Manager Quality Assurance.
- Hold Bachelor or preferably Master s degree from a well reputed institution.
- Have at least 2 years of banking experience preferably in relevant field.
- Problem-Solving and Co-operative attitude
- Team building skills
- Good presentation & communication skills, Microsoft Office
- Ability to work under pressure.
- Ability to set and manage priorities.
Job Details
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
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