Operations Manager - Salon

We are looking for a responsible and driven lady who enjoys engaging with clients, and problem solving. You will be looking after the overall operation of the salons which includes but is not limited to HR management, Client relations, Vendor relations, Stock management, Internal accounting, Marketing, etc. You will ensure that a consistently high standard is maintained and exceeded in all departments, in accordance with the Salon’s business directives. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers, vendors and employees.

ESSENTIAL DUTIES:

Human Resource Administration

Manage employee performance, and keep score of their performance for recommendations for promotions/bonuses/firing to Salon Director
Recruit, train, motivate, and develop exceptional professionals to improve salon performance
Strive to provide opportunities for staff training in the latest techniques in the cosmetology industry,
Manage and prepare weekly work schedules and approve service schedule changes and requests for time off to ensure adequate coverage
Plan and conduct team-building exercises to promote comradery and loyalty to the brand

Salon Administration

Ensure that service standards are kept at a high level for guests according to Salon SOPs and service standards
Ensure adequate repair and maintenance of salon tools, appliances, furniture, lighting, etc.
Ensure maintenance of backup power (generator and UPS) plus timely refueling of generator and wet batteriesManage an efficient laundry management system
Develop and maintain accurate maintenance procedures and checklists
Ensure an efficient record-keeping of invoices and receipts

Business Administration

Ensure the salon is profitable according to budgetary guidelines
Manage and maintain a monthly inventory of supplies, equipment, and products and conduct service cost analysis to ensure an efficient inventory control system with par stock levels
Source high-quality and trending hair & skin care products for salon
Maintain and submit salon documentation/paperwork for financial reporting
Schedule a meeting with the Salon Director bi-weekly to discuss housekeeping
Assist in maintaining a database of all clientele
Ensure timely payments of utility bills and inventory expenses
Manage business relationships with all external vendors

Client Relations

Gather and monitor guest feedback through different tools including comment cards, online reviews, and personal conversation
Receive and resolve client complaints. Follow-up.
Conduct weekly calls to random clients to get their feedback and compare them with client logs and notes in the system to improve client relations and retention.

JOB REQUIREMENTS: SKILLS & COMPETENCIES

Bachelor’s degree or comparable management experience
4 years of administrative experience
Fluency in English and Urdu
Competency in computer usage specifically MS Word and MS Excel
Knowledge of retail operations and inventory systems
Effective leadership skills and strong work ethic
Excellent organizational, record-keeping, analytical and problem-solving/conflict-resolution skills
Motivated, professional manner, discretion and appearance
Ability to communicate effectively in a positive and professional manner with all levels of personnel
Excellent communication abilities with a customer service attitude
Ability to accurately meet deadlines and perform independently in a team environment with minimal supervision
Strong time management skills, with the ability to meet constant deadlines and handle multiple priorities
Ability to multi-task successfully and adapt to rapid change
Ability to build employee trust and maintain a high level of confidentiality
Ability to demonstrate calm, poise, tact, and diplomacy in stressful circumstances and when interacting with those encountered in the course of work, some of whom may be demanding, dissatisfied or upset
Ability to stand or sit for prolonged periods of time

Normal work hours: 10:30 a.m. to closing time (around 8:30 pm)

Skills

Administrative Management Client Relations Management Organized and Multitasking Interpersonal Leadership Internal Controls Human Resource Management

Job Details

Job Channel:

Women Jobs

Industry:

Personal Care and Services

Functional Area:

Operations

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

Female

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

4 Years

Apply Before:

Jan 01, 2025

Posting Date:

Dec 12, 2024

NUMRA - Makeup Studio & Salon

Personal Care and Services · 11-50 employees - Lahore

NUMRA - Makeup Studio & Salon is a brand new and exclusive, luxury bridal makeup & beauty salon, that envisions to embody all things beauty. Our vision is to provide our guests with comfortable luxury, which will be the hallmark of our service and culture. Our aim is to cultivate a makeup specialist salon that provides much more than just hair, skin and beauty services. Our focus is to create an experience of a superior service from the moment you arrive till the moment you return home, comfortable in the knowledge that you have been looked after by professionals who know and love what they do. And our hope is that the hospitable environment we provide will keep you returning time and again.