Summary

Passionate and committed professional skilled in negotiation, fostering collaboration with a tolerant and friendly approach. Intrinsic motivation drives proactive problem-solving, inspiring success. Goal-oriented strategist, adept at meticulous planning for both short-term milestones and long-term aspirations.

Experience

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Assistant Manager Recovery and Social Media
University of Management and Technology
Oct 2023 - Present | Lahore, Pakistan

• Generated detailed monthly recovery and progress reports, offering crucial financial insights.
• Conducted comprehensive financial analyses, specializing in assessments of bad and good debts for informed decision-making.
• Proficiently created and analyzed aging reports to optimize collection strategies for outstanding receivables.
• Successfully exceeded a one-million-rupee target for Qarz-e-Hasna loans, demonstrating effective financial management skills.
• Provided comprehensive guidance to students throughout the loan application process, ensuring clarity and procedural adherence.
• Managed social media for ILM Fund outreach, contributing to increased visibility and engagement.
• Demonstrated proficiency in Microsoft Dynamics CRM for streamlined student clearance processes.
• Assisted in various administrative tasks and department coordination, enhancing overall operational efficiency.
• Ensured transparent updates and consistently submitted detailed work reports, maintaining effective communication channels.
• Oversaw ILM Fund accounts, managed donations, and monitored recoveries, ensuring financial stability.
• Maintained meticulous financial records and executed student loan agreements with precision.
• Demonstrated expertise in integrating ERP solutions, contributing to enhanced organizational efficiency.
• Utilized ERP platforms for seamless coordination between various departments, promoting interdepartmental collaboration

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Field Officer
Bio care pharmaceutical
Jun 2023 - Oct 2023 | Lahore, Pakistan

Consistent and proactive communication with customers.
• Prompt addresses of customer needs.
• Settled allocated accounts on the portal.
• Effective resolution of credit loan issues faced by customers.
• Conducted daily visits to customer homes and shops.
• Hands-on approach to address inquiries and enhance customer
satisfaction.
• Managed cash transactions throughout the month.
• Proficiency in financial responsibilities and accountability

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Accounts Receivable Executive
Bajco Global Management LLC, Company
Mar 2023 - May 2023 | Lahore, Pakistan

Conducted regular follow-ups with doctors across specialties, ensuring effective communication and building strong professional relationships.
• Provided daily feedback on pharmacy operations and hospital wards, actively contributing to ongoing improvements in healthcare services.
• Fostered collaboration with medical professionals, utilizing a team-oriented approach to enhance patient care and treatment outcomes.
• Maintained a goal-driven mindset, consistently achieving set objectives, and contributing to the overall success of healthcare initiatives.
• Executed engaging activities with doctors from different hospitals, fostering a positive and collaborative working environment.

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Recovery Specialist
MUAWIN
Sep 2022 - Feb 2023 | Lahore, Pakistan

Successfully recovered a designated portfolio within tight deadlines, showcasing effective time management and strategic planning skills.
• Accomplished the recovery of properties, including shops and residential addresses, demonstrating a keen ability to navigate diverse asset types.
• Facilitated the recovery of outstanding amounts owed by customers and managed the seamless re-issuance of their credit loans, emphasizing a customer-centric approach.
• Ensured daily updates to customers included in the portfolio, fostering clear and consistent communication to address concerns and maintain a positive client
relationship.

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Collection Officer
Finja
Nov 2021 - Apr 2022 | Lahore, Pakistan

Daily visit according to plan.
Proper follow-up the customer.
Problem solving in a limited time
Ensure that collection targets are met as per the collection strategy.
Ensure & maintaining lower delinquency.
Ensure office decorum, staff discipline & integrity.
Ensure that Bank's data confidentiality is maintained at highest level.
Maintain record of all settlements agreements made with the customers.
Prepare MIS for review of the supervisor.

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Collection Officer
Silk Bank Limited
Oct 2020 - Nov 2021 | Lahore, Pakistan

Customer Dealing.
Collection of Personal Loan.
Expert in T24 Software & Oracle.
Daily Data updated on Spreadsheet.
Proper Follow-up of customer regarding his Loan.
Daily visits of customers Home and Offices.

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Customer Service Executive
Virtual World pvt ltd
Jul 2019 - Jan 2020 | Lahore, Pakistan

CSR in Domestic Compaign (Airlift)
Proper Guidelines deliver to Customer
Problem solving in a limited time for customer
Proper Guidelines of Road-map to the customer

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Internship
Nespak,Lahore
Jul 2018 - Aug 2018 | Lahore, Pakistan

Preparation of charging sheets in respect of all (NESPAK) staff. Income Tax deduction of employees and parties.
Preparation of overtime, TA/DA, medical and miscellaneous
advances voucher of NESPAK employee.
Reconciliation of Air Ticket of NESPAK Employees.
Reconciliation of TA/DA Advances of NESPAK Employees.
Preparation of bank voucher for making payment to travel agents and NESPAK employees.
Adjustment of TA Advances.
Reimbursement of miscellaneous expenses to NESPAK Employees.
On sight inspection of various infrastructure projects, including Orange line train and Construction management.

Education

University of Management & Technology (UMT)
Bachelors, Bachelors in Business Administration, BS (4 years)‎
Percentage 62%
2019
Standard College of Commerce
Intermediate/A-Level, Intermediate in Computer Science, Computer Science‎
Percentage 60%
2015
Lahore Cantt Public High School
Matriculation/O-Level, Matric in Science, matric‎
Science
Percentage 67%
2013

Skills

Expert Account Receivable Collection
Intermediate Accounts Oversight
Expert Apparel Development Knowledge
Expert Corporate Recovery
Expert Credit Collection Recovery
Expert Debt Collection
Intermediate Financial Analysis
Expert Loss Recovery Management
Intermediate Mircrosoft Dynamics CRM
Expert Relationship Management
Intermediate Sage 50
Intermediate SAP Business One
Expert Social Media Strategies
Intermediate Video Marketing

Languages

Expert Urdu
Expert English

Farhan Contacts