Summary

To pursue career with a leading organization to work and learn in a goal-oriented environment for enhancing my skills and broadening my knowledge, thus achieving a better understanding for solving real world problem.

Experience

Company Logo
Customer service Officer
Summit Bank Limited
May 2022 - Present | Karachi, Pakistan

Maintained a position of trust and responsibility by keeping all customer business confidential.III. Maintain relationships with current clients and identify new prospects.IV. Created a warm, welcoming, and friendly customer-centric branch environment.V. Processing, Threshold Revision, Closure, Opening and activation of all type of Accounts.VI. Resolve Customer Complain and ensure Customer Service and Customer Satisfaction.VII. Customer Calling, Follow upsVIII. Maintain Chequebook Balancing, Locker Balancing RegisterIX. Making entries of Stop PaymentX. Data Enrichment/ Data Cleansing, ODD/CDD Review when due to any type of accounts.XI. Remittance, Biometric of all type of customer related to account opening and transactions.XII. Special Approvals of any type of saving accounts or TDR booking from higher authorityProcessing of Account Opening documentation/records as per the Digital On-boarding Framework by State bank of Pakistan with Knowledge of AML/CFT/CPF regulationsAML / CFT/CPF/FATCA/CRS and other regulations.Effective communication and English writing skills with expertise of MS office.Customer dealing , Accounts opening,Revision of KYC/ AML, Perform EDD of High Risk Accounts, Follow ups Compliance about KYC formalities. Customer calling, providing Customer Services , Complaint handling, Quality service handling and maintaining record of all branch services, ODD Revision, Data Cleansing Excercise, Cheque book handling and its record maintaining, ATM card handling, Locker maintenance

Company Logo
Customer Service Officer
The Bank of Punjab (BOP)
Jan 2020 - May 2022 | Karachi, Pakistan

Perform Area Coordinator task, compilation of all reports and data collection from all the area branches and send it to region office.II. Maintained a position of trust and responsibility by keeping all customer business confidential.III. Maintain relationships with current clients and identify new prospects.IV. Created a warm, welcoming, and friendly customer-centric branch environment.V. Processing, Threshold Revision, Closure, Opening and activation of all type of Accounts.VI. Resolve Customer Complain and ensure Customer Service and Customer Satisfaction.VII. Customer Calling, Follow upsVIII. Maintain Chequebook Balancing, Locker Balancing RegisterIX. Making entries of Stop PaymentX. Data Enrichment/ Data Cleansing, ODD/CDD Review when due to any type of accounts.XI. Remittance, Biometric of all type of customer related to account opening and transactions.XII. Special Approvals of any type of saving accounts or TDR booking from higher authorityProcessing of Account Opening documentation/records as per the Digital On-boarding Framework by State bank of Pakistan with Knowledge of AML/CFT/CPF regulationsAML / CFT/CPF/FATCA/CRS and other regulations.Effective communication and English writing skills with expertise of MS office.Customer dealing , Accounts opening,Revision of KYC/ AML, Perform EDD of High Risk Accounts, Follow ups Compliance about KYC formalities. Customer calling, providing Customer Services , Complaint handling, Quality service handling and maintaining record of all branch services, ODD Revision, Data Cleansing Excercise, Cheque book handling and its record maintaining, ATM card handling, Locker maintenance

Company Logo
Marketing Intern
Pakistan Association of the Blind
Nov 2018 - Feb 2019 | Karachi, Pakistan

Marketing intern

Education

PAF Karachi Institute of Economics & Technology (PAF-KIET)
Bachelors, Masters in Business Administration, MBA‎
Aviation Management, Finance
CGPA 3.5/4
2019
University of Karachi
Masters, Bachelors in Science, B.Sc‎
chemistry, botany, zoology
Percentage 68%
2014
NCR CET
Intermediate/A-Level, Faculty of Science (Pre-medical), F.Sc Pre-Medical‎
pre medical
Percentage 81%
2012
F.G Fazaia Degree College
Non-Matriculation, Matric in Science‎
Science
Completed
2010

Skills

Expert Coordination Abilities
Intermediate Creativity and Innovation
Intermediate Finance Working
Expert Handling Assignments
Intermediate Initiative
Expert Insurance Coordination
Intermediate Integrity and Ethics
Intermediate Leadership Qualities
Intermediate Market Knowledge
Intermediate MIT Knowledge
Intermediate MS Excel Dashboards
Intermediate Oral Written and Communication
Intermediate Problem Solving Ability
Expert Record Keeping
Intermediate Relations Management
Expert Teamwork And Team Building
Intermediate المبيعات عبر الهاتف

Languages

Expert Urdu
Intermediate English
Expert Punjabi