Summary

Having 4 Years of professional experience as IT Support

Experience

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IT Coordinator
INTERLINK
Oct 2022 - Jan 2023 | Peshawar, Pakistan

1. Maintenance and troubleshooting of network equipment’s.
2. Basic troubleshooting and installation of DVR/NVR at head office and branches.
3. Surveillance of head office and branches through hik-connect.
4. Maintaining and managing the biometric devices at head office and branches.
5. Maintaining weekly and daily reports of CCTV and biometric of all branches and head office.
6. Installation and troubleshooting of core application (zoho, Xerox), windows 7/8/10, MS Office, outlook, cpanel, TeamViewer, any desk, adobe illustrator and business website etc.
7. Maintenance and troubleshooting of Printers, laptops, PC’s, switches and routers.
8. Arrangement and purchasing of IT equipment’s and networking equipment’s.
9. Generating of daily/weekly/monthly attendance reports when needed.
10. Remote and physical support of all end users of head office and branches all over Pakistan.

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IT Coordinator
Interlink PVT
Oct 2022 - Dec 2022 | Peshawar, Pakistan

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IT Officer-Support
SME Bank Ltd.
Dec 2019 - Jul 2022 | Peshawar, Pakistan

1. Maintenance of Data Center at Branch.
2. Local Area and Wide Area network maintenance & troubleshooting.
3. Installation, maintenance and troubleshooting of Business and system Applications.
4. Maintenance and troubleshooting of computer systems, laptops, printers, CCTV system, Domain controller and software related issue.
5. Install, Update and troubleshooting of Windows xp/7/8/10, MS Office, Windows Server 2008 R2, PIBAS (Banking Application) etc.
6. Implementation of applicable sections of bank’s Business Continuity plan, Disaster Recovery Plan, IT/MIS SOPs and Backup Policy.
7. Basic Troubleshooting and Monitoring the status of data center UPS.
8. Scanning of Documents.
9. Implementation of applicable sections of bank’s Information/Cyber Security policies, procedures, standards, Etc.
10. Interaction with vendors and internal IT staff to resolve IT infrastructure issues.
11. Technical support to all the employees in Peshawar branch.
12. User creation deletion and basic access of active directory.
13. Maintaining the IT inventory of the branch including all the details of IT equipment and software’s licenses.

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IT Officer
SME Bank Ltd. Peshawar Cantt
Aug 2019 - Jul 2022 | Peshawar, Pakistan

Working as IT Coordinator at SME bank Ltd. Datacenter for the maintenance of whole Network at branch, Server and PC\'s, troubleshooting of all network resources including printer, server, PC\'s efc.

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IT Coordinator
EGS (Pvt.) Ltd.
Jul 2019 - Nov 2019 | Peshawar, Pakistan

1. Maintenance of Data Center at SME Bank Ltd.
2. Maintenance and troubleshooting of Server, PCs, Printers and LAN/WAN network at branch.
3. Performing start of day and End of the day.
4. Troubleshooting and diagnosing hardware and software issues.
5. Provide Support, including Procedural documentation and relevant report.
6. Train users on software, application and information security.
7. Generation of required documentation and its maintenance.
8. Troubleshooting of PCs, Printers, scanner, and LAN network.

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NOC Engineer (Internee)
URBANE
Apr 2019 - May 2019 | Lahore, Pakistan

1. Monitoring of whole network and sites through E-sight.
2. Monitoring of LTs through EOMC software.
3. Monitoring of cameras through IVS.
4. Generation of tickets if any sight/LT goes down.
5. Generation of Outage report every 45 mins.
6. Generation of Top outage report every 2 hours.

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NOC Engineer
Huawei Technologies
Apr 2019 - May 2019 | Lahore, Pakistan

Monitoring of whole Network through E-sight.
Monitoring of LT\'s through EOMC.
checking of Camera\'s connections through IVS.
Generation of Tickets if a Sight/LT goes down.
Generate Outage report every 45 Min.
Generate Top Outage report every 2 hours.

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IT Coordinator
AK Architects
May 2018 - Mar 2019 | Peshawar, Pakistan

1. Maintenance and troubleshooting of LAN network of organization.
2. Troubleshooting the issues regarding hardware and software.
3. Troubleshooting issues regarding different applications including AutoCAD, Sketchup, Lumion, photoshop, 3d max and MS office.
4. Troubleshooting of PCs, scanner, Printer and Laptops.
5. Scanning of all official documents.

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IT Coordinator
Ak Architect
May 2018 - Mar 2019 | Peshawar, Pakistan

1.Maintenance and troubleshooting of LAN network of organization.
2.Troubleshooting the issues regarding hardware and software. 3.Troubleshooting issues regarding different applications including Autocad, Sketchup, Lumion, photoshop, 3d max and MS office.
4.Troubleshooting of PCs, scanner, Printer and Laptops. Scanning of all official documents.

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Geographical Information System (GIS)
PESCO H/Q Peshawar
Mar 2018 - May 2018 | Peshawar, Pakistan

I have worked in the field of Geographical Information System (GIS) under US-AID program. And have created the Maps of different grid stations for synergy process.

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GIS Internee
PESCO
Mar 2018 - Apr 2018 | Peshawar, Pakistan

1. Entering of waypoints data in database through MS Access.
2. Validation of Entered data, comparing the data with Waypoints of GPS using Garmin software.
3. Creation of statistical data of feeder and transformers.
4. Creation of Map in Arc GIS software Using open street Map.
5. Have created About 20 Different Maps of different Feeders of KPK.

Education

University of Agriculture
Bachelors, Bachelors in Technology, Bachelors in Information Technology (BS-IT)‎
Software Testing
CGPA 3.1/4
2017
Peshawar Science Collage
Intermediate/A-Level, Intermediate/A-Level, ‎
Computer Science
Percentage 64%
2013
St Mary\'s High School Pesahwar
Matriculation/O-Level, Matriculation/O-Level, ‎
Computer Science
Percentage 68%
2011

Skills

Expert Basic Computer Literacy
Expert Computer
Intermediate Access Networks
Intermediate Adept Problem-solving
Intermediate Advance Level MS Excel
Intermediate Analytical Skills
Beginner Attendance Machine Maintenance
Intermediate Banking Application
Intermediate Basic eCommerce Knowledge
Beginner Basic English
Beginner Basic Programming
Beginner Basic SEO
Beginner Basic Web Development
Expert Camera Operating Skills
Intermediate CCTV Maintenance
Intermediate Cisco Knowledge
Intermediate Cisco switch and router
Intermediate Communication Skills
Expert Computer Diagnostics
Intermediate Computer Hardware Installation
Expert Computer Hardware Knowledge
Intermediate Computer Network Operations
Intermediate Computer Operations
Expert Computer Profcient
Expert Computer Proficient
Intermediate Control Points Knowledge
Intermediate Cooordination Skills
Intermediate Coordination
Beginner Coordination Skillss
Intermediate Customer Dealing
Intermediate Customer Service Skills
Intermediate Customer Success
Beginner Data Base Management
Intermediate Data Comparison Skills
Intermediate Data Entry
Intermediate Datacentres
Beginner Dialer Management
Intermediate Domain Hosting
Intermediate Eaton Datacenter UPS
Intermediate Email Hosting
Intermediate Email Migration
Intermediate Energetic
Intermediate Excel
Beginner Fiber Optic
Beginner Field Applications
Beginner Firewall
Beginner Fluent in English
Intermediate FTP
Intermediate Handling Assignments
Intermediate Hardware Command

Languages

Expert Urdu
Intermediate English
Intermediate Pashto

Companies Followed