Summary

A seasoned management professional with almost 20 years of diversified techno-commercial experience at senior levels with various prestigous organizations like Al-Shifa Trust Eye Hospital, Jazz, British High Commission, Ministry of Information, Ultimus Inc. and MTBC (USA). Possesses extensive hands-on expertise of HR Management, Contract Management, Procurement, Telecommunications, Corporate Strategy formulation and building synergies between business and technology. Focuses on overall organizational efficiency and profitability.


Specialties: HR Management, IT Management, Procurement, Strategic Planning, Contract Management, Telecommunication, Corporate & Regulatory Affairs.


Projects

Design & Implementation of “Management Information System”
Provision of Telecom Services in DG Khan through USF
Contract Management of Safe City Project
Global Employee Portal with Self Care/Automation Features
Design & Implementation of “Contingent Compensation System”

Experience

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Director (Human Resources)
Premier Choice International
Jun 2022 - Present | Rawalpindi, Pakistan


Leading the HR & Administration departments as part of the Executive Leadership team;
Overall responsibility for development and implementation of focused recruitment policies;
Directly involved in senior level induction;
Streamlining hierarchies and management structure of all cadres;
Overall responsibility of HR planning and strategic direction-setting;
Developing & ensuring implementation of HR processes, procedures and systems;
Overseeing implementation of Performance Management & Organizational Development systems;
Establishing processes and frameworks for nurturing a knowledge-based organizational structure;
Developing and nurturing culture of performance-based-rewards-and-compensation philosophy.

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General Manager (Human Resources)
Al-Shifa Trust Eye Hospital
Sep 2021 - Jun 2022 | Rawalpindi, Pakistan


Spearheading HR department of trust’s five constituent hospitals;
Overall responsibility for development and implementation of focused recruitment policies;
Directly involved in senior level induction;
Streamlining hierarchies and management structure of medical & non-medical cadres;
Overall responsibility of HR planning and strategic direction;
Identification and reporting of HR metrics (including key hospital performance indicators) and performance against pre-defined KPIs to top management.
Development of policies for effective management of trust’s human resources;
Developing & ensuring implementation of HR processes, procedures and systems;
Overseeing implementation of Performance Management & Organizational Development systems;
Designing and executing purpose-driven training interventions for doctors, paramedics and other allied staff;
Developing and nurturing culture of performance-based-rewards-and-compensation philosophy;
Defining and implementing a detailed safeguarding policy for the trust employees;

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Head of Department (Human Resources, Administration & Procurement)
Pakistan Peace Collective - A Project of British High Commission
Feb 2018 - Mar 2021 | Islamabad, Pakistan


Overall management of organization’s HR, Administration & Procurement functions;
Developing & ensuring implementation of HR processes, procedures and systems;
Overseeing implementation of Performance Management & Organizational Development systems;
Developing and nurturing culture of performance-based-rewards-and-compensation philosophy;
Defining and implementing a detailed Code of Conduct for all employees (covering all aspects of discipline, conduct and behavior-at-work);
Managing upkeep of organization’s facilities and equipment;
Managing organization’s Procurement function (including Technical and Administrative procurements) in line with approved policy manuals.

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Senior Manager (Human Resources)
Mashmoom (Pvt.) Limited
Feb 2017 - Feb 2018 | Islamabad, Pakistan


Developing HR processes and systems, in line with organization’s Vision/Mission & core values;
Developing formal hierarchies and reporting structures for all departments;
Formalizing a comprehensive Compensation & Benefits structure as well as setting up C&B policies & procedures.
Devising a fully functional Performance Management System;
Identifying and reporting key operational performance indicators for all office/factory employees;
Defining and implementing a detailed Code of Conduct for all employees.

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Senior Manager (Human Resources)
Medical Transcription & Billing Company (MTBC)
Aug 2016 - Nov 2016 | Islamabad, Pakistan


Spearheading Human Resources Department (of 22 team members) across two different geographic locations (Islamabad, Pak & Bagh, AJK);
Overall responsibility for development and implementation of focused recruitment policies. Directly involved in senior level induction particularly for technical & commercial divisions.
Overall responsibility of HR Planning for strategic induction programs;
Development of HR plans and policies in conjunction with the company’s overall strategic direction;
Designing innovative compensation plans and policies requiring frequent improvisation with performance based incentive plans;
Comprehensive research & review of contemporary compensation trends in the market;
Design, development and implementation of customized Performance Management Systems;
End to end processing of payroll along with periodic reviews of relevant statistics;
Detailed TNA and development of training programs to ensure constant learning and employee development;
Establishment & refinement of an optimal organizational structure;
Developing and implementing disciplinary policies;
Developing and implementing employee welfare policies;
Development, review and refinement of employee exit management process;
Maintaining good internal communication within the company to ensure enhanced employer branding;
Comprehensive reporting to Management on numerous HR metrics.

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Manager (Contract Management & Special Projects)
Warid Telecom Pvt Ltd
Dec 2007 - Aug 2016 | Islamabad, Pakistan


Overall supervision and oversight of Contract Management function;
Responsible to make suggestions to management regarding special projects/initiatives that could be of value to the organization in terms of improving overall efficiency;
Responsible to act as HR Business Partner for Corporate Affairs division;
Project Manager for Infrastructure Sharing project worth more than Rs. 1.5 Billion annual revenue;
Project Manager for USF and R&D Fund initiatives undertaken by the organization;
Primary responsibility for Division’s budget compilation, expense approvals and consumption monitoring as well as reporting variances with respective justifications;
Responsible for cash flow management against Interconnect and Site Sharing services;
Responsible for coordination/liaison with PTA/MoIT on matters related to Interconnection & Regulatory Affairs;
Responsible for ensuring timely submission of Regulatory payments to PTA/MoIT, in accordance with License obligations.

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Team Lead Technical Support
Ultimus Pakistan (Pvt.) Ltd.
Sep 2003 - Nov 2007 | Islamabad, Pakistan


Responsible for managing a team of technical support specialists working for North America  and APAC accounts;
Providing first level support to key Accounts (including healthcare, education & IT organizations);
Preparing technical documentation including solution and application documents;
Managing support and professional services for local accounts (Unilever, HBL, NADRA etc);
Providing BPM Consultancy;
Automating customer-specific workflows;
Preparing team’s Performance Appraisals.

Education

London Business Training & Consulting, London
Certification, ‎
Incomplete
2019
Quaid-i-Azam University
Masters, Masters in Business Administration, MBA‎
Human Resource Management
Percentage 81%
2007
Shaheed Zulfikar Ali Bhutto Institute of Science & Technology (SZABIST)
Diploma, Human Resource Management‎
Completed
2007
National University of Science and Technology
Bachelors, Bachelors in Science, Bachelors of Engineering‎
Percentage 77%
2003
Federal Board
Intermediate/A-Level, , F.Sc Pre-Engineering‎
Percentage 82%
1999
Federal Board
Matriculation/O-Level, , Matric in Computer Science‎
Percentage 87%
1997

Skills

Expert 360 Performance Management
Expert 360 Recruitment
Expert Academic Development
Expert Accounting for Small Businesses
Expert Admin Operations Management
Expert Admin Task Planning
Expert Administrative Staffing
Expert Advising
Expert Aesthetic Procedures Knowledge
Expert Agent Recruitment
Intermediate American Incessant
Expert Analytical Reasoning
Expert Analytical Skills
Intermediate Applied Research
Expert  Talent Acquisition
Expert Bilingual Communication Skills
Expert Budgeting
Expert Build Strong Teams
Intermediate Business Media
Expert C++ Knowledge
Expert Change Management
Intermediate Client Education
Expert Coaching
Intermediate Coherent Thinking
Intermediate College Recruiting
Intermediate Commercial Business Command
Expert Communication Design
Expert Compensation And Benefits
Intermediate Compliance
Expert Compliance Implementation
Expert Compliance with Safety Protocols
Expert Comprehensive Planning
Expert Comprehensive Report Writing
Expert Computer Proficient
Expert Conflict Management
Expert Conservation Awareness
Expert Contract Management
Expert Contract Recruitment
Expert Control Room Operations Handling
Expert Convincing People
Expert Corporate HR Department
Expert Cross-Cultural Communication Skills
Expert Customized Adaptation
Expert E-Procurement
Expert Employee Benefits
Expert Employee Engagement
Expert Employee Management
Expert Employee Relations
Expert Employee Relations Management
Expert Employer Branding

Languages

Intermediate Punjabi
Expert English
Expert Urdu

Companies Followed