Summary

Dedicated and motivated MBA marketing professional with 9+ years in the tin packages industry. Highly entrepreneurial and efficient at building and maintaining client relationships

Experience

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Operation Coordinator
Speed Park LLC
Sep 2019 - Mar 2020 | Dubai, United Arab Emirates

Worked in Speed Park LLC Dubai , A parking management and valet service provider company
 Prepared Duty roster
 Maintained proper communication between Operation & HR
 Ensure that the supervisor and valet driver report on time for the duty
 Checked and verify by signing the events and regular time sheets of the staff on the location.
 Arranged meetings with the front office manager and concierge manager to update about the valet operation on daily basis (Different Sites)
 In other location such as Govt. sectors must meet with the security in charge or in the admin department.
 Formal meeting with the existing client once in a month and update operations team manager regarding minutes of the meeting and follow up on the agreed points / concerns
 In case of any accident and incident happened on location he should supposed to visit the location on the same time and sort out the issue.
 Prepared the incident / accident reporting and submitting it to the admin department within 24 hours of such incident / accident.
 Prepared of warning form for the accidents or misconduct at working site and submitting the same to the admin department.
 Report directly to the operations team manager or the person who is assigned by the management.
 Maintaining daily log while visiting all the locations and email it to the reporting manager on daily basis.

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Manager Marketing
Subway International
Aug 2018 - Sep 2019 | Karachi, Pakistan

Worked in subway South Karachi as manager marketing & operations
 Maintained overall business operations of subway
 Assign duties and maintaining duty roster
 Payroll of staff
 Evaluation of performance
 Maintaining daily sales report, liabilities, POS sales sheets
 Ensure staff meeting all SUBWAY standards and following procedures as per company policy
 Coordinated staff training.
 Maintaining UOS portal to ensure courses of staff
 Developed marketing plan.
 Set targets for new market segment.
 Organized & Managed GRAND opening of new branch.
 Created marketing strategies & working plan to implement them
 Worked on advertisement and promotion material.
 Worked with managers to set new promotional prices.
 Organized outdoor events and sponsorship

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Manager Customer Relation
Steel al Khaleel
Oct 2011 - May 2018 | Multan, Pakistan

Steel Al Khaleel is basically a manufacturing firm specialized in tin canning for many products ranging from food products to chemical and paints. In 7 years of my career I worked in different departments in steel Al Khaleel like customer relationship , management , accounts, production & imports . CUSTOMER RELATIONSHIP • Built a strong relationship with customers and focus on overall customer satisfaction and their changing demands according to market. • kept an eye on market to look for new potential customers and try to bring them in the system by carefully meeting their needs. • Maintained a friendly manner and calm, positive attitude when handling complaints. • Travelled out-stations seeking for potential customers and meeting existing to ensure future business. • Sent seasonal fruits and sweets to customer occasionally to delight customer and vendors. MANAGEMENT • Captured win-win contracts with major companies. • Substantially improved productivity while reducing staffing and operational costs. • Recruited efficient staff and labor. • Identified opportunities for improvement, establish milestones, and tailor products to individual markets. • Developed efficient inventory and factory management system for record keeping. • Coordinated Meetings with vendors to ensure quality and in-time supplies. • Review orders, ensure supply is met, and consider the manufacturing process. • Monitored production process to ensure maximum production • Manage companies’ Facebook page & Alibaba portal.

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Intern
MCB bank
Jun 2011 - Jul 2011 | Multan, Pakistan

As a part of my MBA, I worked in MCB privilege branch Multan as an intern. It was a 6 weeks internship program in which I learn to work in different department of the bank like cash , credits , customer relation and other general banking matters

• Worked at bank front counter to assist customers with various banking needs, included deposits, withdrawals and balance checks.
• Assist customers with various financial transaction, developed communication skill with customers
• Worked with branch operation manager & learnt about branch daily operation and compilation of all documents at day end.
• Opened new various types of accounts for customers, including current , saving , business accounts.
• Followed all banks rules to ensure that customers received best care and service.
• Assist staff in general banking operations such as account management, remittance , financial operations.
• Verified information on loan application.

Education

National University of Modern Language (NUML)
Masters, , Masters in Business Administration‎
Marketing
2011
Bahauddin Zakriya University Multan
Bachelors, Bachelors in Commerce, B.COM‎
finance, Economics and Finance, Banking
Grade B
2008

Skills

Expert Front Office Support
Expert Handling Assignments
Expert HFO Operations Handling

Languages

Expert Urdu
Intermediate English