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Summary
I have diversified experience of Financial Market, Telecommunication and currently of IT Supply Chain Service Industry. Have worked for corporate clients of local market and served individual customers of telecommunication industry.
Currently providing services to Corporate clients internationally who have global existence and dealing with service providers (suppliers) in different countries around the globe. I always work with entire devotion and with sense of ownership and responsibility.
Determined and focused on satisfaction of customers and strategic relationships with them and maintaining the strong element of trust in the relationship. Interested in resolving issues by having discussion at all levels and in-depth analysis. I always look forward for dynamic roles to do. Have a strong belief in organizational give and take relationship and in result make the organization and more importantly myself grow professionally and financially.
PROFESSIONAL SKILLS
Service Delivery Management, Key Account Management, Contract Management, Vendor Management, Working with Virtual Teams, Customer Services Client Retention.
Projects
Experience
Supply Chain Manager(EMEA)
- Strategize smooth running of supply chain as per changing needs.
- On-boarding potential suppliers of EMEA region
- Executing contracts (NDA, FSA and WA)
- Ensure compliance from suppliers over SLAs
- Vendor performance evaluations & relationship management
- Sourcing, alternate delivery channels
- Alignment of supplier for each business opportunity
- Ensure timely collection of Accounts Receivables
- Handling Customer Escalation/Issues
- Pricing analysis (Bench-marking and Comparisons)
- Executing RFP / RFQ and projects
- Lead the execution of designed customer specific processes
- Forecasting and Demand Planning
Key Account Manager
• Corporate Sales Management. Solution Selling
• Project Management
• Revenue generation and assurance.
• Leading multiple teams and virtual teams as well.
• Decision making
• In time results and task completions from different teams
• Identify the hurdles, designing solution, implementation and evaluation in achieving sales and service.
• Bi-Weekly meetings with client and management.
• Client relationship building
• Quarterly Business Reviews with clients
• Ensuring SLA compliance
• Pricing analysis (Bench-marking and Comparisons)
• Delivery lead time analysis through Supply Planning.
Senior Operation Representative(Team Lead)
Promoted within the first year.
• Leading 5-7 members of global operations team.
• Ensuring completion of daily operational task.
• Guiding the team over operational processes.
• Evaluating the performance, finding out area of improvement and then give trainings.
• Managing roster.
• Handling escalations.
Operation Representative
• Liaising with multiple customers and suppliers globally.
• Vendors follow up globally for order and quote status.
• Escalating where foresee breach of SLA.
• Update the existing database.
• Giving online support to customer.
Customer Service Representative
• Online support
• Technical support
• Complaint resolution and
• Sales & marketing, of Vfone, DSL, Evo, Smart TV, Landline and Billing.
Settlement Officer
• Updating Database of Money Market & Foreign Exchange deals.
• Handling of all Money Market & Forex clients.
• Collection of brokerage.
• Managing the outdoor staff and ensuring timely submission deals in State Bank of Pakistan.
