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Summary
Dear Sir / Madam,
I want to pursue a challenging career in a dynamic organisation, where my education, skills, experience, energies and abilities will be utilised to their full potential and opportunity exists for personal growth.
It is with great interest that I am applying for the job in your dynamic organisation. I feel that it is an ideal organisation with my career aspirations. I have always wanted to work for such a great and reputable organisation.
I believe that I am the ideal candidate for the development of your prestigious organisation due to my extensive abilities, energies and potentials. I can perform all of the tasks that will be described in job keys.
Feel free to contact me and setup an interview at your earliest convinces. You can reach me by the way of e-mail at [email protected] or by way of phone at .0341-1242108.0306-2237527. I look forward to discussing with you my future.
Thanks for your time and consideration.
Sincerely,
Ayesha Malik
Enclosure: Résumé
Experience
CSR and Singapore Office Documentation
Future Tech”Apple Authorised” – (Karachi, Pakistan)
Nov 2013 to TILL DATE – FULL TIME (CSR and OFFICE DOCUMENTATIONS ).
Job responsibilities:
Keep records of customer interactions, process customer accounts and file documents.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Effectively manage large amounts of incoming calls.
Build sustainable relationships of trust through open and interactive communication.
Familiarity with GSX systems and practices.
Strong phone contact handling skills and active listening.
ASST MANAGER HR/ADMIN
Trafco Group – (Karachi, Pakistan)
JAN 2013 TILL Mar 2013– FULL TIME (ASST MANAGER HR/ADMIN).
Handling entire gamut of Human Resources for the Service Business.
Setting up hr system and process for the day to day operation function, process improvement for the existing system.
Training module development across all level staff along with manager
Planning human resource requirements in consultation with heads of different functional & operational areas and conducting selection interviews.
Managing the functions pertaining to Induction, Separation, Transfers, Industrial Relation, Leaves, Attendance, Compensation, Exit Interviews, Rewards activities in the division.
Excellent handling of Union negotiations and settlements.
Providing leadership to administrative staff ensuring high quality of servicing & operations is imparted.
Implementing policies for effective management of available human
Resources and development of human capital across the organisation.
ADMIN / HR EXECUTIVE
Anchor Group – (Karachi, Pakistan)
AUG 2011 OCT 2012 – FULL TIME (ADMIN / HR EXECUTIVE).
Job responsibilities:
Reporting to HR/Admin Manager about multiple administrative and HR issues
Involved in recruitment process to arrange and evaluate IQ tests for new candidates/ interviewees
Regular notification / updates to all staff by emails for amendments or new requirements
Processing monthly computerised payroll of all employees
Keeping a record of staff attendance and files of company’s valuable assets in staff use i.e. vehicles, laptop, cellular devices etc.
Arrangement for computer accessories, peripherals, stationery for staff use
Issuing inter office memos, letters to staff and vendors as per multiple requirements
Responsible to coordinate with advertising agencies for print media advertising
CUSTOMER SERVICE REPRESENTATIVE
THE RESOURCES GROUP (TRG) – KARACHI, PAKISTAN.
JAN 2009 to JUL 2011 – FULL TIME (CUSTOMER SERVICE REPRESENTATIVE).Job Responsibilities:
Providing exceptional customer services
Responsible to diligent resolve customer multiple queries as per their requirement
Inform them about our new services and if they show interest then pitch them
Sell our products after resolving their query
