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Summary
An experienced communication and administrative professional with a background in healthcare communication and human resources. I have managed national-level communication for the Common Management Unit for the National TB Control Program under the Global Fund Grant and led teams for the National Polio Eradication Helpline Project 1166. My skills include resolving help requests, maintaining documentation, and collaborating with IT/MIS teams. Previously, as an HR Assistant, I handled data entry, project queries, and basic HR tasks while improving service delivery. As an ambitious and self-motivated individual, I have a strong interest in Human Resource Management and am eager to take on new challenges to advance my career and achieve my goals.
Experience
Helpline Officer
·Oversee the Helpline staff and ensure that end users are receiving the appropriate assistance.
·Responsible for managing all procedures related to the identification, prioritization, and timely resolution of end user help requests, including the monitoring, tracking, and coordination of Helpline functions.
· Analyze performance of Helpline activities and documented resolutions, identify areas where user experience needs to be streamlined and communicated to the developers
·Develop and maintain help sheets, usage guides, and FAQ lists for end users.
·Maintain close liaison with IT/MIS team on overall DHIS2/MIS related matters.
Acting Team Lead
As a team leader providing excellent abilities in program management, interpersonal abilities and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuesi mprovement. Motivated and goals oriented, show initiative by doing things without beings asked, manage time & effectively to meet deadlines.
Assistant to HR and DEO
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Working Assist to HR Department
Task perfoming:
Data Entry, Filling, Printing , Scanning, Photocopy, Receiving Project Query Calls, Sorting Records, Maintaining correspondence and mails,Team Work on Projects, Documentation, Maintain Expense sheet.
Major Achievement:
i) Deal Petty Cash Expense Sufficiently and Effectively
ii) Question Paper Making
iii) Human Resources Assistant Collaborated with a team of HR professionals, providing administrative support including filing, and posting throughout the plant iv) Consistently maintained the highest level of confidentiality.Â
Data Entry Operator
Data Entry, Sorting keeping record, Filling, Printing, Scanning, Coordinate with Team Members.
