 Conduct research to identify new markets and customer needs
 Following up new business opportunities and setting up meetings  Planning and preparing presentations (say hello to PowerPoint)
 Writing reports
 Providing management with feedback

 Identify key staff in client companies to cultivate profitable relationships.
 Maintaining relationship with old customers.
 Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
 Resolve customer complaints quickly and effectively.
 Route qualified opportunities to the appropriate sales Team for further development and closure.
 Aim to preserve customers and renew contracts.
 Approach potential customers to establish relationships.
 Research accounts, identify key players and generate interest.
 Maintain and expand database of prospects within assigned territory.
 Identify key staff in client companies to cultivate profitable relationships.
 Maintaining relationship with old customers.
 Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
 Resolve customer complaints quickly and effectively.
 Route qualified opportunities to the appropriate sales Team for further development and closure.
 Aim to preserve customers and renew contracts.
 Approach potential customers to establish relationships.
 Research accounts, identify key players and generate interest.
 Maintain and expand database of prospects within assigned territory.

 To provide excellent customer services while in contact with customers over the telephone in accordance to the defined SOPs.
 To achieve assigned quantitative targets effectively as per predefined parameters.
 To communicate effectively and efficiently, while handling customers online and display strong and effective call management techniques.
 To remain updated on all current policies, procedures, promotion, products, and value added services offered by the company by attending shift meetings refresher session.
 To follow the company policies & procedures dutifully.

 Managing all the sales related activity of the company.
 Maintain and assist in planning appointments, board meetings, conferences etc.
 Tracking sales orders to ensure that they are scheduled and sent out on time.
 Conduct research and prepare presentations or reports as assigned
 Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
 Prepare invoices or financial statements and provide assistance in bookkeeping
 Resolving any sales related issues with customers.
 Completing the administrative needs of the Sales Department.
 Responding to sales queries via phone, e-mail and in writing.