Summary


Energetic and optimistic customer service representative with over 3 years of professional experience assisting customers in solving complex issues. Keen to support ABC Inc. in becoming a market leader through proven customer support skills. Awarded Consultant of the Month three times. Helped reduce First Response Time by 20% within the first quarter of employment.


Experience

Company Logo
Telephone Operator
Tag Solutions
Sep 2019 - Present | Karachi, Pakistan

Company Logo
customer Care Representative
Cesars Tower , Shahra e Faisal Karachi
Oct 2018 - May 2020 | Karachi, Pakistan


A Call Center handles inbound and outbound calls. The representatives of a call center are individuals who answer and dial out calls. ... Additionally, agents are responsible for making outbound calls to set appointments and gather survey data
And ALHAMDULILLAH I have ability to do all this and also I am experienced.

 

Education

Govt Superior College Of Science & Commerce College
Intermediate/A-Level, , ‎
Computer Science
2019
Falcon house grammer school
Intermediate/A-Level, Faculty of Science (Pre-Engineering), To Become A Teacher‎
computer, math
Grade A
2018

Skills

Beginner Bolg Writer
Intermediate Customer Services Oprations
Intermediate Fincane Reporting
Intermediate Fluent English Speaking
Beginner Handling Assignments
Beginner Inboud Calls
Beginner Outbound Calls
Beginner Store Knowledge
Intermediate Student Managements

Languages

Beginner English
Intermediate Urdu

Companies Followed