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Summary
Looking for an organization, which provide me an opportunity to prove myself as a professional in the field of Banking, which can advantage from my qualification, experience and skills along with my professional growth.
Projects
Experience
Service Analyst
Monitoring UBL Helpdesk Support Centre, providing support to more than 1400 branches located internationally and local, having queries related with more than 50 banking applications.
Log, maintain and take ownership of issues in the helpdesk system and provide appropriate reporting information.
Coordinating with various service support departments in order to provide timely support to UBL employees of their I.T related issues.
To be responsible for investigation, resolution and reporting of issues.
Developing thorough understanding of staff concerns through telephone or written communications.
Work with different teams to automate management tasks, streamline processes and perform standard administration functions as needed. Escalating all unresolved and pending issues to the support team and ensuring resolution within agreed TAT and taking follow-ups until resolution.
Responsible for maintaining performance report on weekly and monthly basis.
Having good command on banking applications (Iris, Altitude, GNB, ITSM, P2P and Ultimus and Symbols)
