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Summary
Welcome to my profile! I'm Officer Settlement, skilled in managing settlement processes for diverse clients, including debit cards and digital transactions. With a customer service background, I excel in communication, problem-solving, and conflict resolution. As a former Customer Service Officer, I adeptly handled complaints, addressed inquiries, and provided comprehensive support. Committed to excellence, I strive to optimize settlement procedures to enhance client satisfaction. I look forward to connecting with professionals for potential collaborations.
Experience
Officer Grade II
Settlement of Visa Card Transactions (International & Local) POS & Cash with drawl.
Settlement of Direct Billers (Companies which have direct settlement with bank.
Handling transaction activity, interchange fees, chargebacks, and adjustments.
Phone Banking Officer
Answer calls, emails and web chat enquiries.
Deal with customer orders, card payments, enquiries and complaints.
Advise about products and services.
Office Assistant and Event Organizer
Maintaining filing system, contacts database.
Arranging meetings & seminars.
Office management.
