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Tayba Yusuf
cso
ZongCMPak - Islamabad, Pakistan
Summary
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints
- Problem-Solving Skills
- Product/Service Knowledge
- Client Services & Customer Support
- Accountable for facilitating delivery of hassle free services to visiting customers and prospects that meet or exceed customer’s expectations.
Experience
cso
ZongCMPak
Feb 2019
- Present
| Islamabad, Pakistan
Working with a team of CSRs and other departments to find appropriate solutions.
Escalating queries and concerns.
Attentiveness and patience.
Time-management skills.
Ability to answer a high volume of calls and/or emails daily.
Teaching
Allied School Banigala Campus
Mar 2014
- Present
| Islamabad, Pakistan
Education
National University of Modern Language (NUML)
Masters,
Masters in Arts,
MA English Language Teaching
English Language Teaching
CGPA 2.8/4
2016
Skills
Intermediate
Ability to Maintain Professionalism
Expert
Ability to Promote a Positive Image of the Bank
Beginner
Accounts Software Command
Intermediate
Aseptic Technique Knowledge
Expert
Call Handling
Expert
Client Dealing
Beginner
Commercial Real Estate Knowledge
Intermediate
Communication and Interpersonal Skills
Intermediate
Computer Proficient
Intermediate
Computer Skill
Intermediate
Configuration Switches
Expert
Conservation Awareness
Intermediate
CSS
Expert
Customer
Intermediate
Customer Relation
Expert
Customer Services
Intermediate
Decision Making
Intermediate
Email Writing Skills
Expert
End to End Sales
Expert
Exceptional Communication Skills
Expert
Financial and Budgeting Skills
Intermediate
Flexibility
Intermediate
Good Communicator
Intermediate
Good English
Intermediate
Handle Applications by accurate complete
Intermediate
Handle Stressful Situations
Expert
Handling Assignments
Intermediate
Legal Documents Management
Intermediate
Management
Beginner
Media Production
Intermediate
Microsoft Office 1
Intermediate
Microsoft Office Suite or Similar
Intermediate
MS Office
Intermediate
Network Infrastructure Enhancement
Expert
Official Tasks Handling
Intermediate
Persuasion Customer
Intermediate
PR Campaign Management
Intermediate
Presentation Skills
Intermediate
public re
Intermediate
Pursuing News Stories
Intermediate
Quality Control Cutting
Intermediate
Quality Control Printing
Intermediate
Social Media Strategies
Intermediate
Tbricklaying
Expert
Team Player
Intermediate
Technical Support Experience
Intermediate
Time Management
Expert
Vendor Relations Management
Languages
Expert Urdu
Intermediate English