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Summary
Dynamic and motivated professional with a proven record of troubleshooting and good interpersonal skills
to assist customers with computer issues using extensive knowledge of computer Hardware ,Networks
and Software applications. I have Bachelor’s Degree in Information Technology and 2 years of field experience.
Projects
Experience
System Support Engineer
• Setup Wi-Fi Aps and configure and troubleshoot as issue raised.
• Install and configure computer systems, switches, routers and printers.
• Monitor and maintain computer systems and networks.
• Set up new users in Microsoft Windows and IMac.
• Fault-finding to laptops and desktops.
• Troubleshoot system and network problems and diagnose hardware/software faults.
• NAS Storage management.
• Install and configure windows, FTP and Sharing servers.
• Fault-finding to laptops and desktops.
• Making of Network cables were necessary
• Configure user rights for various applications.
• Data backup of end users
IT Help Desk
• Responsible for the installation, operation, and maintenance of computer systems and required applications
• Configuring hardware and software, setting up peripherals such as printers & scanners, repairing equipment, and providing daily support for computer network users
• Maintain Inventory of Network Equipment other necessary things
• Sets up and configures desktop computers, peripherals and accounts
• Provide technical support to users by diagnosing and correcting problems
• Receive, log and track all calls from users related to network, printing and PC issues
• Network Cabling, Installation and Troubleshooting
• Maintain Connectivity of different nodes
• Data backup of end users
• Other task given by seniors
