Summary

I have more than 15 year professional working experience in hospitality sector in different countries including Middle East, UK & Pakistan aswell. I have performed at Managerial level.

Projects

Pre-Opening of Resort

Experience

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General Manager
ICONIC Hotel & Restaurant
Jun 2019 - Present | Lahore, Pakistan

Major Responsibilities: -
Ø  To manage all the operations of the Hotel & Restaurant as well
Ø  To make budgets and to plan how to achieve the plans within the available resources.
Ø  To conduct weekly meetings of all the department heads and then to present the report to the Chairman about weekly progress and activities.
Ø  To market the property on social media and to advertise by using personal links in and outside Pakistan.
Ø  To attend the conferences and to represent the company.
Ø  To deal direectly with Corporate Clients/Organizations.
 Ø  To conduct the hiring & trainings of Staff in co-ordination with HR Department.
Ø  To Review the Customer Reg. Card on daily basis and make a weekly analysis
 Ø  To liaise with Sales Team and local authorities as well.

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General Manager
Pine Park Hotels and Resorts
Jun 2017 - Mar 2019 | Lahore, Pakistan

Major Responsibilities: -
Ø  To look after the whole resort (biggest resort in the valley) including 76 rooms hotel & 2 restaurants
Ø  To train the team on front-house as well as back-house by having weekly meetings with all the departments.
Ø  Event Management
Ø  Vendors Management
Ø  To take quick action on customer’s feedback/complaints
Ø  To arrange Inductions/Trainings for Managers & New Staff
Ø  Promoting the hotel using different marketing campaigns, social media tools and innovations.
Ø  To make and manage the contracts/bookings  with EXPEDIA & BOOKING.COM
Ø  To check the competitors and then make the revenue/marketing policies accordingly
Ø  To make the plans to achieve the targets (Marketing/Financial)

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General Manager Madinah Hotels
Lala International
Nov 2014 - Mar 2018 | Madinah, Saudi Arabia

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Club Manager
Sukhchan Wellness Club
Nov 2012 - Oct 2014 | Lahore, Pakistan

Education

London College of Computing and Management Sciences
Diploma, ‎
Management
Completed
2005
American International University Lahore
Masters, Masters in Business Administration, MBA‎
Management
1999

Skills

Expert basic computer usage
Expert Ability To Work Under Pressure
Intermediate Accounts Manager
Intermediate Acute Financial Management Skills
Expert administration and Management
Expert Administration Knowledge
Expert Administrative Assistance
Intermediate Advocate of Teamwork
Expert Aesthetic Procedures Knowledge
Intermediate Agency Relationship Management
Intermediate Analytical
Intermediate Attendance Management
Intermediate Bartending
Intermediate Benefit Cost Analysis
Expert Booking Events
Expert Branch Administration Skills
Intermediate Branch Operations
Expert Broader Understanding Of Business Operations
Intermediate Budget Monitoring
Intermediate Budgeting
Intermediate Budgeting & Forecasting
Intermediate Business Building Strategies
Expert Business Development Strategies
Expert Business Strategy
Intermediate Business Strategy Formulation
Expert Cafe
Expert Cafeteria Management
Intermediate Charismatic Leadership
Intermediate Cinema Operations
Expert Client Dealing
Intermediate Commercial Awareness
Expert Communication Skills
Expert Communiction Skills
Expert Conflict Management
Expert Conservation Awareness
Expert Convincing Power To Book Functions
Expert Cooordination Skills
Expert Coordination Skilla
Expert Coordination Skills
Expert Core Professional Strengths
Expert Customer Acquisition
Expert Customer Satisfaction Management
Expert Customer Service Excellence
Expert Customer Service Skills
Expert Customer Service Systems
Expert Customer Services Skills
Expert Daily Operations Management
Expert Database Impact
Expert Database Management 
Intermediate Digital Marketing

Languages

Expert Urdu
Expert English
Intermediate Arabic