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Summary
Electrical Engineer I with a comprehensive knowledge of electrical engineering, design, and codes. Familiar with regulatory standard and procedures of the electrical industry. A responsible individual who is committed to achieving excellence. Ability to effectively prioritize and juggle multiple concurrent projects. Excellent attention to details and well organized. Possess great analytical skills. Always on schedule and budget, able to prioritize and handle multiple tasks while effectively achieving and exceeding project goals.
Projects
Experience
Technical Support Engineer
1-Managing Administrative tasks on regional level2- Develop and implement work procedures3- Process & resolves work problems4- Locate and design new process improvement of reports5- Segregation of Faults6- Taking/Coordination with Regional Teams7- Providing Technical Support Assistance8- Analyzing RCA (Root Cause Analysis)
CSR (Backup Inbound Supervisor)
Inbound CallsRegistration of technical complaintsProviding live technical support (on call)On call resolutions with customer satisfactionEnsuring agents understand and comply with all call center objectives, performance standards, and policiesAnswering agent questions regarding best practices or difficult callsMonitoring and evaluating agent performance.Working with other supervisors and management team members to support agents and maximize customer satisfaction.
