Summary

I'm technical and management system support engineer with experience in design, management, segregation and testing complex system. My degree and title able me to proive both IT and Management skills to my orginzation by one person.

Projects

STUDYFIEF

Experience

Company Logo
PROJECT COORDINATOR
Pakihosting
Mar 2020 - Present | Lahore, Pakistan


Analyze user needs and design solutions 
Management of web services
Work with other teams for untangle 

Company Logo
SERVICE SUPPORT ANALYST
Pakistan Telecommunication Company Limited (PTCL)
Aug 2019 - Mar 2020 | Lahore, Pakistan


-Adjust user needs and segregated 
-Spot out errors using different frameworks, e.g CRM, ..etc
-Tools used to improve productivity, e.g BB-Support,RMS..etc

Company Logo
NETWORKING TECHNOLOGIES TRAINEE
The University of Engineering and Technology
Oct 2018 - Apr 2019 | Lahore, Pakistan


- Working with huawei products
- Created topologies and performed

Education

Google -YPYEFWB4UAYN
Certification, ‎
Networking, Technical Support Fundamentals
Completed
2020
University of Engineering & Technology Lahore
Short Course, ‎
Communication and Networking, Networking, HCIA
Completed
2019
University of Education Lahore. (Multan Campus)
Bachelors, Bachelors in Science, B.Sc (Hons)‎
Information Technology, Management and Information Technology
CGPA 3.4/4
2018
University of Education
Masters, , B.Sc (Hons)‎
CGPA 3.3/4
2018
Punjab Group of Colleges
Intermediate/A-Level, , I.C.S‎
Percentage 68%
2014
Govt high School 8BR Mian Channu
Non-Matriculation, Matric in Computer Science‎
Completed
2012
University of Engineering & Technology
Certification, HCI{‎
Microsoft Office Specialist
Completed

Skills

Intermediate Address system concerns and troubleshoot hardware
Intermediate Admin Assistantce
Intermediate Advise on suitable hardware & software to meet
Intermediate Check existing systems and suggest improvements
Intermediate Customer Acquisition Skills
Expert Database Management 
Intermediate Excellent Verbal & Written Skills in English
Intermediate LMP
Intermediate Network + Certified
Intermediate Networking Protocol
Intermediate Networking Training
Expert Office Support
Expert Opeartions Handling
Intermediate Problem Analysis Skills
Intermediate Process Operations Handling
Intermediate Software Configuration and Troubleshooting
Expert Strong Mathematical Knowledge
Intermediate Tbricklaying
Intermediate Technically sound in Computer Hardware
Expert Transaction Record Management
Intermediate الالتزام بخدمة العملاء
Expert عمليات الخدمات

Languages

Beginner German
Expert Urdu
Intermediate English

Hamza Contacts

Khurrum Abbas Haidery
Bodla Group, Multan