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Summary
More than 10, years’ successful experience in customer service and support with recognized strengths in complaint handling, immediate problem-solving and correspondence, IT staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess competitive computer skills.
Excellent working knowledge using both compatible systems; Lotus 1-2-3, Microsoft Excel, Microsoft Power point, Microsoft Word, CTS, CRM, eCRM, eBBS, Vision Plus, Cards 400, Card Pro and Internet Banking.
Ability to train, motivate and supervise customer service Agents.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Develop plan, conduct audits and variance analyses, process Shift Rosters and filings, and maintain/update accurate inventories.
Experience
Sr. QA Executive ( Spectrum & DTV Inbound Sales US Telecom Campaigns)
Sales Executive Inbound Sales (Spectrum US Based Telecom Campaign)
CSR (Intl. US Based Inbound Campaign)
CSR ( Square Trade USA Intl. Campaign)
Call Center Administration
Phone Banking Officer
