1.Call Center agent Answer high volume of phone calls and obtain the caller Handling and Resolving customers complains and queries over the call. Following communication scrips when handling different topics.Provide related accurate and sufficient information to callers regarding IOM activities also Compile issues and complains of the callers.collecting data notes and write them. 2.Administer questionnaires provided by the programme team and accurately record responses ((i) collect data, (ii) Verify and Properly file, and (iii) Report) 3.Contact individuals to schedule home visits or phone call discussion for assessment or monitoring activities in relation to programme activities.4.Conduct interviews in a dignified manner, ensuring that the interviewing candidates meet the criteria set by the project. 5.Ensure of the quality and accuracy of information collected by systematically verifying and correcting questionnaires at the end of each interview. 6.Ensure timely submission of data and proper archiving of forms as instructed by the programme team. 7.Monitor the assistance/distribution process and ensure that right candidate will receive the assistance in a dignified manner. 8.Document the activities and provide progress report on the activities to the provincial field coordinator/team leader and the information management team member on daily basis 8. Participate in briefing and debriefing sessions with the Programme Officer and provide regular updates on progress and challenges. 9. Provide relevant input and recommendations to improve data collection and processing throughout the course of the assignment.10. Incorporate gender- and age-sensitive approaches into assigned tasks. 11. Escalate concerns or complaints through appropriate channels as instructed during the  IOM orientation and training, respecting the privacy and requests of individuals involved.12. Ensure responsible data processing in line with IOMs Data

UNHCR Funded Education Project

GBV Project

To ensure correct usage of the Data, Travel daily for assessment to the pre-identified locations with high concentrations of Afghan While using PDA making visits to afghan families at their homes to conduct the household survey with them, Data entry into the system, Verification of the data collected through household interviews

IDP’s Door to door survey in FATA Kohat Hangu Tank cities.

Learning professional skills. Maintainance of Files, handling calls, support staff in every task office management etc

Execution of the social mobilization strategy at the Village & UC level.
2. Promoting volunteerism,
3. Winning active participation of the villagers in all Emergency activities and Relief activities.
4. Maintaining co-ordination with internal (Area Manager & Project Coordinators) and External (Elected Representatives & Government Departments) stakeholders.