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Summary
To work in an organization where can fully utilize my knowledge to achieve the highest efficiency and strive to promote the status of organization and to improve myself.
Experience
IT Support Officer
Working as IT Engineer and giving the IT Support to different multinational companies like Samsung, KFC, British council and others like PTCL 1217,PLRA, Daewoo,Simply Sufi, Wateen,Punjab Health and 333 Helpline in Ufone Contact Center Lahore.
Configuration and Troubleshooting of Router for the Network Connectivity
Troubleshooting the windows, Network Printer Troubleshooting and all applications of different Projects used at call center floor.
Configuration of Soft Cisco IP Phone on Cisco Call Manager, 300+ license are available.
Troubleshooting of Cisco IP Phone in case of recording failure or no recording issue on any extension.
Keep the record for all calls, quality monitoring and reporting of total number of calls in a day.
VPN remote access Troubleshooting and Configuration.
Remotely access of all agent's PCs via VNC Server.
Updated and maintain the records of all Systems inventory having more than 300+.
To assist in installing and configuring networks, hardware and software.
Provide technical assistance to office staffs as needed.
Assist in software and hardware upgrades.
Perform routine PC maintenance and updates for performance efficiency
IT Support Officer
To assist in installing and configuring networks, hardware and software.
Provide technical assistance to office staffs as needed.
Assist in software and hardware upgrades.
Perform routine PC maintenance and updates for performance efficiency.
