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Summary
Results driven, articulate and well presented Customer Service Professional with a proven track record of achievements in delivering business improvement solutions. Core competency in sales and customer services, team management, client relation and investor/Owner relations. Owns a disciplined and solutions oriented approach with ability to achieve a common goal and provide competent solution towards achieving best business functionality. Possess strong communication, planning, administration, coordination, problem solving, decision making and time management skills. A hardworking individual, who is self-motivated and works great independently as well as part of the team. Currently looking for a suitable position with an exciting & ambitious company.
Experience
Leasing and Customer Services Administrator
• Answering telephone calls and efficiently responding to resident inquiries. Providing courteous customer service to residents, owners, tenants and general public.
• Completing maintenance work orders and service requests from residents and following through to ensure completion.
• Coordinating and assisting agents in their daily duties such as preparing contracts and arranging meeting with clients.
• Tracking telephone calls to residents, including follow up calls and welcome calls.
• Providing referral service to outside sources for maid service, cleaning services and movers.
• Communicating events such as open days on social pages and other plate forms.
• Using computer software CRM to keep accurate record of data.
• Developing and maintaining relationship with local owners and investors.
• Purchasing and maintaining all hospitality supplies within the annual budget.
• Reviewing websites on a regular basis to update information.
• Operating advertising on different modes.
• Assisting tours and leasing apartments when directed to do so by leasing manager.
• Ability to handle resident complaints and direct them to the Community office for their registration.
• Helping tenants in getting Tawtheeq and ADDC connections.
• Performing general duties as assigned.
