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Summary
I have experience in Operations Management, Supply Management, Team Management, Recruitment & Selection, Training & Development, Campaign Execution, and Interviewing.
Experience
Live Operations Lead
1. Managing end-to-end operations flow-- ensuring smooth operations in line with strategic targets.
2.Reporting daily operating metrics --tracking and reporting on daily metrics.
3. Dispatching --ensuring orders are being dispatched from the retail sites in a consistent and timely manner.
4. Rider performance management --partnering with the Delivery Operations team to execute on rider onboarding and performance management.
Assistant Manager Operations
1. Revamped the way Mauqa did Operations, hired and trained people.
2. Created Mauqas first (and complete) Operations Manual.
3. led the Mauqas Operations outsourcing to a Call Center Sybrid (Training and development of agents).
4. Helped to develop Multiple Mauqas product features by highlighting the issues.
Operations & Supply Support Associate
1. Coordinated with helpers to find their Ride and Customers location by guiding them on Call.
2. Conducted calls to potential helpers and Webform Leads to join Mauqa.
3. Helped the operations team to conduct smooth operations.
HR Intern
1. Gained on-site experience, in the section of recruitment and selection of employees.
Management Trainee Officer (MTO)
As a MTO I undergo through training that enabled me to advance the management skills within an organization. I worked closely with senior personnel, learned techniques and gained the knowledge required to do management smoothly.
