Summary

A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer-based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own
Key Skills
 Knowledgeable of Windows Office product suite, VPN and local area network.
 Excellent communicator at all levels. Empathizes with user frustrations; capable of dealing with people in a calm, professional and effective manner
 Good administration skills with strong attention to detail for updating records and following procedures and checklists
 Knowledge of industry standard IT best practices, including disaster recovery and high availability concepts
 Strong analytical skills with the proven problem-solving ability
 Basic knowledge of Java programming, C++ and MS SQL Scripting
 Strong analytical skills with the demonstrated problem-solving ability
 Good Knowledge of Exchange server
 Excellent written and verbal communication skills. Ability to clearly explain IT concepts to both technical and non-technical users
 Excellent general IT knowledge for corporate networked workstations
 Excellent communication skills (written and verbal) with the ability to communicate effectively at all levels
 Ability to grasp technical concepts quickly and easily
Personal Skills
 Proactively working as a member of a team.
 Active questioning & listening skills.
 Maintaining individual performance targets.
 Ability to work under pressure.
 Excellent problem resolution skills.
 Good communicator at all levels.
 Work well as a member of a team & in isolation.