•Working on multiple foreign projects related to Business Processing & Outsourcing (B.P.O). Target oriented job.
•Training & management of team regarding new projects & variations in running projects.
•Communication (including emails and conference calls) with foreign clients.
•Creating and managing daily, weekly and monthly reports.
Hospital Management System Expert.
· Managing MIS department and its team at the Fatima Memorial Hospital, FMH College of Medicine and Dentistry, NUR International University, Saida Waheed College of Nursing and FMH Institute of Allied Health Sciences.
· Responsible of smooth running of Hospital Management System (HMIS) developed by Imperial Soft (Pvt) Ltd.
· System study for the new modules, manage developments and deployment of the modules
· Training of administration and clinical staff on software applications
· Involved in Analysis, Design and Implementation of Campus Management System at FMHCM&D
· Managing the website updates. Acted as liaison for news and updates.
· Managing operations related to IT and MIS department such as procurement, hiring of staff, placement of staff, trainings on software etc.
Applications / Projects
Hospital Management System (HMIS)
Back office ERP (Store, Purchase, Accounts)
Complaint Management System
Hospital and college websites
Campus Management System (for Medical College)
Computer Based Examination System (CBES)
E – Journal and E – Library
HR Payroll application
· Involved in implementation of ISO (9001:2015) policies in the MIS department.
· Involved in PMDC Inspections of FMH as a member of IT Team
· Actively involved in transition of HMIS. Helped in setting up the new software (SMKT HIS) at FMH. Helped in training the users as well.
• Leading and managing IT team of Zultec Lahore branch.
• Making new technical proposals, Project Cost, maintenance contract and presentations of new projects for clients.
• Presenting /demonstrating solutions / project details to client. Providing training to corporate customer for the new software application and the complete project working.
• Demonstrating Zultec standard readymade software solutions to client.
• Studying the new system for software development requirements and guiding the programmers (System analysis and Design)
• Project deployment, implementation and Configuration
• Visit client for software trouble shooting and hardware configurations in the province of Punjab and KPK.
• Sales of IT solutions (Hardware / Software).
• Support the sales team regarding IT (Software & hardware) for their sales.
In Systems Limited (SL), I was responsible to handle foreign projects related to the Business Processing Outsourcing (BPO). In my tenure at SL, I had successfully worked on eight different projects and handled various teams simultaneously. All the projects were data projects and my duties were to get training from American client, prepare different documents including flow charts, implementation plan and ramp-up plan etc., training teams, implementing projects, managing projects, preparing different reports for SL’s senior management and for the client as well. I have also prepared & presented weekly, biweekly and monthly presentations to client in conference calls.
Descon Information Systems formerly known as Descon IT24 contributed a lot to get me in outsourcing industry. Working as an assistant supervisor was a great learning opportunity for me about managing team and project. I started in same as assistant supervisor, promoted as Supervisor in rush period and worked as quality controller (QC) as well.