Summary

With 27 years of experience, I have excelled as an Operations Manager and Branch Manager in the banking sector. My expertise includes overseeing branch operations, optimizing processes, managing teams, and enhancing customer service. I've successfully led strategic initiatives to improve efficiency, drive growth, and ensure regulatory compliance, contributing to the overall success of the banking institution.

Experience

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Self employee
Estate agency
Jan 2023 - Present | Hyderabad, Pakistan


Dealing in selling and buying and rent
Client Relationships

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Team lader
Jubilee Life Insurance Company Limited
Mar 2022 - Nov 2022 | Hyderabad, Pakistan

Led a team of 10 to 30 members, driving sales through effective strategy implementation.
Conducted training sessions to enhance product knowledge and team performance.
Monitored key performance indicators and provided constructive feedback for continuous improvement.
Built and maintained strong client relationships, resulting in high customer satisfaction and retention.
Ensured compliance with industry regulations and company policies.
Collaborated with cross-functional teams to streamline processes and enhance service delivery.

Company Logo
Team lader
Jubilee Life Insurance Company Limited
Jul 2018 - Sep 2021 | Hyderabad, Pakistan

Led a team of 10 to 30 members, driving sales through effective strategy implementation.
Conducted training sessions to enhance product knowledge and team performance.
Monitored key performance indicators and provided constructive feedback for continuous improvement.
Built and maintained strong client relationships, resulting in high customer satisfaction and retention.
Ensured compliance with industry regulations and company policies.
Collaborated with cross-functional teams to streamline processes and enhance service delivery.

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Operation Manager
Habib Bank Limited
Jan 2017 - Apr 2018 | Moro, Pakistan


Managed daily banking operations, ensuring compliance with regulatory requirements and internal policies.
Supervised a team of [number] employees, fostering professional development through training and performance assessments.
Developed and implemented operational procedures to improve efficiency and enhance service quality.
Conducted regular audits of processes to identify areas for improvement and ensure accuracy.
Collaborated with departments to streamline workflows and enhance customer service delivery.
Analyzed operational metrics and prepared reports to inform management decisions and strategy.

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Branch Manager
Habib Bank Limited
Jan 2013 - Dec 2016 | Naseerabad, Pakistan


Led daily branch operations, ensuring high levels of customer service and compliance with banking regulations.
Managed and developed a team of 8 to 10 employees, conducting performance evaluations and providing training.
Oversaw sales and marketing initiatives to achieve branch targets and increase customer acquisition.
Built and maintained strong relationships with clients, addressing their financial needs and concerns.
Analyzed branch performance metrics and prepared reports for senior management to inform strategic decisions.
Implemented policies and procedures to enhance operational efficiency and mitigate risks.

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Operation Manager
Habib Bank Limited
Jan 2011 - Dec 2012 | Larkana, Pakistan


Managed daily banking operations, ensuring compliance with regulatory requirements and internal policies.
Supervised a team of [number] employees, fostering professional development through training and performance assessments.
Developed and implemented operational procedures to improve efficiency and enhance service quality.
Conducted regular audits of processes to identify areas for improvement and ensure accuracy.
Collaborated with departments to streamline workflows and enhance customer service delivery.
Analyzed operational metrics and prepared reports to inform management decisions and strategy.

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Branch Manager
Habib Bank Limited
Jan 2007 - Dec 2010 | Warah, Pakistan


Led daily branch operations, ensuring high levels of customer service and compliance with banking regulations.
Managed and developed a team of 8 to 10 employees, conducting performance evaluations and providing training.
Oversaw sales and marketing initiatives to achieve branch targets and increase customer acquisition.
Built and maintained strong relationships with clients, addressing their financial needs and concerns.
Analyzed branch performance metrics and prepared reports for senior management to inform strategic decisions.
Implemented policies and procedures to enhance operational efficiency and mitigate risks.

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Clerk
Habib Bank Limited
Jan 1991 - Dec 2003 | Shahdad Kot, Pakistan


Processed customer transactions, including deposits, withdrawals, and loan payments accurately and efficiently.
Assisted clients with account inquiries and resolved issues to ensure high levels of customer satisfaction.
Maintained accurate records of transactions and updated customer account information.
Handled cash and balanced cash drawers at the end of each shift.
Provided support to other banking staff and assisted in daily branch operations.
Promoted bank products and services to customers, contributing to sales goals

Education

Shah Abdul Latif University
Masters, , MA economy‎
Sindhi
Grade C+
1995
Shah Latif University Khairpur
Masters, Masters in Arts, ‎
Economics
1995

Skills

Beginner Accounting
Expert Accounts Management
Expert Banking
Expert Business Development
Expert Casher,Operation managaer,Branch manager
Expert Conservation Awareness
Expert Customer Satisfaction Management
Intermediate Manage Client Bookings
Expert Monitoring Analysis
Expert Report Writing

Languages

Intermediate English
Intermediate Urdu
Expert Sindhi