Manage large amounts of inbound and outbound calls in a timely manner

Follow communication scripts when handling different topics

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Welcomes customers by greeting them offering them assistance.

Directs customers by escorting them to racks and counters suggesting items.

Advises customers by providing information on products.

Helps customer make selections by building customer confidence offering suggestions and opinions.

Documents sale by creating or updating customer profile records.

Processes payments by totaling purchases processing checks, cash, and store or other credit cards.

Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Contributes to team effort by accomplishing related results as needed.

Set goals for performance and deadlines in ways that comply with companys plans and vision and communicate them to subordinates

Organize workflow and ensure that employees understand their duties or delegated tasks

Monitor employee productivity and provide constructive feedback and coaching

Receive complaints and resolve problems

Maintain timekeeping and personnel records

Pass on information from upper management to employees and vice versa

Prepare and submit performance reports

Decide on reward and promotion based on performance

Hire and train new employees

Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises