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Summary
YumyApps (Pvt)Ltd.
I joined here as a customer support executive on January 31st, 2018. My major responsibilities were handling the chats and tickets (customer emails). This is a Parental control app and the product name is FamilyTime, which is available on the Google Play Store and on the App Store, we have thousands of users throughout the world that are using our app, which includes 70% of the US customers.
The description of my job is as follows:
1) Chat handling.
2) Tickets (email) support.
3) Quality maintenance.
4) Taking good reviews for the app.
5) Satisfying customer's by resolving their queries.
6) Escalating the technical issues to the back end team.
7) Strong follow-up with the customer queries.
8) Working as a good CS Team member with good liaison with all colleagues to maintain the good working environment.
Experience
CSR
I joined here as a customer support representative on Feb 25, 2019. My responsibilities are handling the tickets (customer emails). Now doing inbound and outbound calls as well.
The description of my job is as follows:
1) Ticket handling (Email support).
2) Inbound and /outbound calls.
3) Quality maintenance.
4) Satisfying customer\'s by resolving their queries.
5) Escalating the technical issues to the L2.
6) Strong follow-up with the customer queries.
7) Working as a good CS Team member with good liaison with all colleagues to maintain the good working environment.
Customer Support Executive
