Summary

rise my self in the market, for the progress of organizaiton, and work with passaion and honest

Experience

Company Logo
Admin
5G Group Of Companies
May 2022 - Present | Sialkot, Pakistan


Working As admin
Take care of office Assets
Maintain all assets and equipment
Maintain all record in filing and also in laptop
Daily manage petty cash
Expense control
Reporting to line manager and senior management as per demand
Make different reports in excel as per demand of management
Office purchasing
Manage meetings and guests in office
Any other task assigned by the management

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Assistant Manager Customer Services
Global Customer Care (Pvt.) Ltd.
Sep 2020 - May 2022 | Sialkot, Pakistan

·         Planning, assigning and monitoring work tasks for optimum team efficiency.·         Identifying and addressing development needs.·         Implementing customer service policies and procedures as per Huawei requirement.·         Determining customer service requirements through surveys, focus groups and benchmarking best practices.·         Analyzing data to identify strategies for improvement of service and productivity.·         Ensuring the consistent achievement of customer service levels and standards.·         Resolving escalated customer service issues.·         Developing departmental budget and control costs.·         Keeping and tracking the record of Walk in and remote dealer’s entry.·         Coordinating with dealers for volume frequency and managing dealer incentive records.·         Deftly handling the entire responsibility of managing the daily operations of the Branch & managing the operations smoothly·         Solely responsible for reporting to the Project Manager with detailed analysis of operations, systematic reports, staff performances & other unique critical issues encompassing customer queries & complaints

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Accounts Officer
P & S cargo services pvt ltd, IATA
Sep 2009 - Jan 2020 | Sialkot, Pakistan

Accounts Department Duties
·          Manage Daily expenses
·          Manage All vouchers like (CPV, CRV, BPV, BRV, JVS) and prepare day book
·          Prepare Debtors Ledger (A/R) AND Prepare Creditors Ledger (A/P)
·          Dealing with insurance companies (Rates, Policies, Amendments, Invoices, Description)
·          Maintain all filling, billing, invoicing, including everything.
·          Documents Controlling
·          Take care of office maintenance like (Electricity Repair, Sanitary, Compute, Furniture and fixture, Air condition, Car’s repair)
·          Reporting to directors
Logistics & Sales Duties
·          Rate dealing with clients
·          Booking courier for DHL & FEDEX
·          Guide to the customer for required documents.
·          Make booking and receive tracking number, and Tracking number send to Customers
·          Follow up of shipment until reach destination and payment collection
Maintain all the record regarding all the process
EXTRA ACTIVITY
AMAZON LEANING
I clear following stages.

01-Product Hunting
02-Sourcing
03-Logistics
04-Listing  

Having no hands on experience , butt learned online .

Education

Virtual University of Pakistan
Masters, , MBA‎
Banking & Finance
2010
University of the Punjab
Bachelors, , B.Com‎
Accounts, Audit and Finance
2008
Punjab Board of Technical Education Lahore
Intermediate/A-Level, , Diploma in Commerce‎
Accounts, Audit and Finance
2005
Allama Iqbal Open University (AIOU)
Matriculation/O-Level, , Matric In Science‎
Science
2002

Skills

Expert 12+ months
Expert Account Management
Expert Accounts
Intermediate Amazon Operations Management
Expert American Incessant
Expert Branch Accounting
Expert Branch Administration Skills
Expert Branch Management
Expert Client Billing
Expert Committed to Customer Services
Expert Computer Literate
Beginner CRM Analysis
Expert CRM Command
Expert Custom CRM
Expert Customer Service
Expert Enthusiastic Self Starter
Intermediate ERP Oracle
Beginner Evaluating Risk
Beginner Event Marketing Strategies
Expert Executive Presentation Skills
Expert Export Development
Expert Followup Skills
Beginner h Operations Management
Beginner Handling Assignments
Intermediate High Sales Closure Rate or Track Record
Intermediate Hospitality Management
Beginner Individuals / Consumers
Expert Institutional Selling
Expert Japanese and Korean Language Proficiency
Expert Live Demo
Expert Negotiation Skills
Expert Persuasion Customer
Beginner Pricing Negotiation Skills
Expert Quality Control Cutting
Expert Quick Learner
Expert Recruitment
Expert Rural Markets Knowledge
Expert Sakes
Beginner Sales Audit
Beginner Sales Compensation Design
Beginner SAP Accounting
Expert Security Principles
Beginner Supplier Negotiation
Expert Twitter Knowledge
Expert مهارات إدارة الأموال
Expert Vape Knowledge
Expert Voucher Management
Beginner تقوية العلاقات مع العملاء

Languages

Expert Punjabi
Expert Urdu
Expert English