·        Spearhead payroll processing and TADA administration while ensuring adherence to policy.
·        Efficiently manage medical claims processing in compliance with bank regulations.
·        Facilitate seamless hiring and orientation processes for new employees.
·        Handle legal matters related to HR policies and ensure compliance.
·        Coordinate pre-hiring requirements and conduct interviews for prospective candidates.
·        Monitor headcount, staff movement, and ensure timely resolution of employee queries.

·        Prepare regular reports on branch performance, including financial metrics, customer satisfaction scores, and sales performance. Analyze data to identify trends, opportunities, and areas for improvement.
·        Ensure compliance with banking laws, regulations, and internal policies. Stay updated on regulatory changes and implement necessary measures to maintain compliance across all branch activities.
·        Promote cross-selling initiatives and referral programs to maximize revenue opportunities and deepen customer relationships. Encourage staff to identify and capitalize on cross-selling opportunities.
·        Manage day-to-day branch operations, including cash management, transaction processing, and compliance with banking regulations. Monitor operational efficiency and implement process improvements as needed.
·        Oversee customer service operations to ensure high-quality service delivery and customer satisfaction. Address customer inquiries, resolve complaints, and maintain strong relationships with clients.

Spearhead payroll processing and TADA administration while ensuring adherence to policy.
 Efficiently manage medical claims processing in compliance with bank regulations.
 Facilitate seamless hiring and orientation processes for new employees.
 Handle legal matters related to HR policies and ensure compliance.
 Coordinate pre-hiring requirements and conduct interviews for prospective candidates.
 Monitor headcount, staff movement, and ensure timely resolution of employee queries

Prepare regular reports on branch performance, including financial metrics, customer satisfaction scores, and
sales performance. Analyze data to identify trends, opportunities, and areas for improvement.
 Ensure compliance with banking laws, regulations, and internal policies. Stay updated on regulatory changes and
implement necessary measures to maintain compliance across all branch activities.
 Promote cross-selling initiatives and referral programs to maximize revenue opportunities and deepen customer
relationships. Encourage staff to identify and capitalize on cross-selling opportunities.
 Manage day-to-day branch operations, including cash management, transaction processing, and compliance with
banking regulations. Monitor operational efficiency and implement process improvements as needed.
 Oversee customer service operations to ensure high-quality service delivery and customer satisfaction. Address
customer inquiries, resolve complaints, and maintain strong relationships with clients.

divp·        Manage cash handling, check processing, fund transfers, and account maintenance to ensure accuracy and efficiency./p
p·        Ensure exceptional customer service by addressing inquiries, resolving complaints, and guiding frontline staff./p
p·        Ensure adherence to regulatory guidelines, including AML and KYC, to mitigate operational and financial risks./p
p·        Collaborate with other departments to support cross-selling initiatives and resolve operational issues./p
p·        Track KPIs related to branch operations, customer service, and financial performance for management review./p
p·        Foster strong relationships with customers and business partners to promote loyalty and identify growth opportunities./p/div

·        Manage cash handling, check processing, fund transfers, and account maintenance to ensure accuracy and efficiency.
·        Ensure exceptional customer service by addressing inquiries, resolving complaints, and guiding frontline staff.
·        Ensure adherence to regulatory guidelines, including AML and KYC, to mitigate operational and financial risks.
·        Collaborate with other departments to support cross-selling initiatives and resolve operational issues.
·        Track KPIs related to branch operations, customer service, and financial performance for management review.
·        Foster strong relationships with customers and business partners to promote loyalty and identify growth opportunities.