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Summary
Technical Support Engineers solve computer system problems and support both internal teams and customers. Typical duties described in a Technical Support Engineer resume sample are configuring servers, documenting procedures, researching technical issues, guiding customers, and handling product change requests.
Projects
Experience
IT Officer
Management and Administrator of CPS (Cane Procurement System by Oracle soft). Management and Support ERP (Financial Accounting System By EBS). Working on FortiGate firewall for secure internet services. Installation of new database Servers. Define and implement of Securities policies. Upgrade Network infrastructure 100 MB to 1G with Fiber Media
System Support Engineer
Software: MS Dynamics AX 2012, Cane Management System, Mobile Apps, HRIS• Lead planning and implementation of new modules in ERP.• Supervise the design, configure and testing phases.• Develop ERP practice solutions and methodologies.• Facilitate/ Participate in the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas.• Apply company methodology to monitor project(s) or area progress; and provide corrective supervision if necessary.• Work cross-functionally to solve problems and implement changes.• Perform as counselor and coach for ERP solution implementation.Hardware/Network:• To ensure proper Networking and LAN connectivity.• To ensure fiber/radio connectivity between various units and head office and to ensure minimum downtime.• Managing multiple servers, virtual machines, firewall & backup solutions.• To suggest and manage hardware specification by reviewing requirements and can manage hardware inventories.• Deal with IT suppliers and vendors.
IT Engineer
MTO
work with hard working
