Summary

Experienced and dedicated Customer Care Executive with a proven track record of providing exceptional customer service and resolving complex issues. Possessing strong communication skills and a deep understanding of customer needs, I excel in delivering personalized solutions and ensuring customer satisfaction. Skilled in handling high call volumes and utilizing CRM systems to efficiently manage customer inquiries and complaints. Committed to maintaining a professional and empathetic approach while resolving conflicts and building positive relationships with customers. Seeking to leverage my expertise to contribute to a dynamic organization's success in delivering top-notch customer care.

Experience

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Easypaisa Manager
Telenor
Feb 2022 - Present | Bahawalpur, Pakistan

Manage all financial services for easypaisa

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KPO
Uni Lever Pvt Ltd
Aug 2021 - Mar 2022 | Bahawalpur, Pakistan

Key Punch Operator

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Territory Manager
Saffron Pharmaceuticals
Feb 2021 - Jul 2021 | Bahawalpur, Pakistan

Enter Description

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CCR
Jazz Franchise Model Town B Branch
Feb 2018 - Jan 2021 | Bahawalpur, Pakistan

Customer Care Representative

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Accountant
City Cafe & Grill Resturant
Sep 2017 - Feb 2018 | Bahawalpur, Pakistan

Accounts manager

Education

University of Sargodha
Masters, Masters in Commerce, Software Engineer‎
php, c++, java
CGPA 3.2/4
2018

Skills

Intermediate Account Management Skills
Expert Accounting Skills
Expert Accounts Payments Handling
Intermediate Achievable Development Plans
Intermediate Advocate of Teamwork
Expert Aseptic Technique Knowledge
Expert Audit Professionals
Expert Bank Reconciliation     
Expert Building C Level Relationships
Expert Computer Proficient
Intermediate Concentrated Stock Management
Expert Configuring Software
Intermediate Conservation Awareness
Expert Customer Analysis
Expert Customer Relationship Management
Expert Customer Service
Intermediate Customer Service Excellence standard
Expert Customer Service Skills
Expert Customer Support
Expert Data Comparison
Expert Financial Accounting
Expert Financial and Budgeting Skills
Expert Financial Service Management
Expert Financial Statements Management
Expert Invoice Processing
Intermediate Laboratory Operations Management
Expert Lead Genaration Skills
Expert Learning Quickly
Expert MS Excel
Expert Official Tasks Handling
Intermediate SAP Accounting
Expert Social Welfare Management
Expert Superior Client Services
Intermediate Taxation Management
Expert Time Management
Expert Transaction Operations Handling
Expert Typing
Expert مهارات إدارة الأموال
Beginner المهارات المعدنية

Languages

Expert Punjabi
Expert Saraiki
Expert Urdu
Intermediate English