Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
Summary
Passionate Sales, Operations and Customer Service Professional with 12+ years of experience. Seeking to increase profitability and add value to an organization believes in continuous improvement. Directed eight staff at Sharaf DG and increased positive customer comments. Skilled in Continuous Improvement, Agile, and Business Process Improvement.
Projects
Experience
Assistant Business Development Manager
Managing Team of Executives to generate sales through different freelancing platform for design and writing services, platforms include
Freelancer
PeoplePerHour
Fiverr
Upwork
Senior Executive - Business Development
Responsible for Business Development by bidding and sending proposals to the clients
Executive
Responsible for company's presence/image on different social media platforms namely Facebook, Twitter, Instagram, Whatsapp, Google Reviews and App Reviews.
Constant monitoring of the online customer trends and social media forums
Senior Executive - Customer Care
Store Shift Incharge
Assigned responsibilities to subordinates to ensure smooth execution of workflow processes and ascertain compliance with company SOPs
Handled customer queries from initial sales pitch to the after sales support
Assigned sales targets and ensured the achievement of target by month end. Made Sales Reports
Hands-on experience of Cashiering, making Teller Summaries, Customer Care transactions using Fresh Desk, ERP and SAP
Periodically evaluated subordinates performance to increase productivity
Worked in 7 different stores in Sharjah, Dubai and Abu Dhabi
Quality Assurance Executive
• Maintained high customer satisfaction levels through quality assurance management, training & development.
• Managed quality assurance team consisting of 22 officials, monitored sales activities and prepared monthly MIS reports.
• Collaborated with other departments to provide high quality services and generated leads by drafting and sending promotional material to all customers
