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Summary
I am a solutions-driven IT management professional with over 18 years of experience in IT Operations, project management, risk mitigation, IT business strategy, budget management, decision making. Possess extensive ITIL services expertise on incident, problem, change, release, and configuration management. Proven skills in executing well defined plans, and adhering to project schedules therefore ensuring effectiveness and compliance. Expertise in managing implementation of technology project life cycle while ensuring IT deliverables meet expectation of time, cost and quality. Striving towards understanding business unit’s technology requirements and assisting in translating these requirements into IT project deliverables. High level of competency in providing technology based solutions for optimizing business performance, service level agreements, executive dashboards and resolving business issues.
Career Highlights
· Complete digitization of Aqua Nursery, reaching to 120 efarms while working with multiple stakeholders.
· Saved 52 million for Microsoft licensing cost by using MS Tech Soup services for data center, servers, employees’ workstations MS products, antivirus and required software’s licenses.
· Saved 34 million in annual budget (2022) by rationalizing physical inventory against ERP fixed asset data, saved 22.4 million in Opex by onboarding centralized vendors for repair and maintenance.
· Increased information workflow by 30% by tweaking the existing workflow with collaboration of other department heads & saved employees working hours by automating frequently performed tasks.
· Reduced IT support tickets by 22 % through data and tickets analysis, conducting training for recurring issues, creating infographics and video tutorials.
· Establishment of data center for RAIC. Building of secondary data center to work as disaster management center for SF.
Projects
Experience
Regional IT Manager
Managing IT operations in 54 branches spread across 28 cities including Capital territory, Punjab, KPK & AJ&K. Managing IT Operations, ERP, Business Portals, Budgeting, Blended Learning, SOP's creation, updating & implementation , Data Center management, Planning, Analysis, Strategy for Business Units Requirements.Trainings, Interactive - Video tutorials, IT Help desk monitoring, Network Security, Disaster Recovery, Audit, Managing Web & Social Media, Technology Exploration, Managing Computer labs & stores across the region, AMS, APTIS, Stem, Exam Centers, IT Asset management, Managing team of 75 IT professionals and lab administrators.
Manager IT
Steer technology enabling change initiative projects and IT deliverables in high priority, medium or strategic level for respective IT functional areas. Efficiently oversee maintenance of existing technology as well as procurement of updated and cutting edge technologies while achieving predefined objectives.
· Functioned in close collaboration with functional business areas and leaders to plan and implement IT policies, supervise IT department, as well as researched new technologies to assure accurate capacity planning.
· Expertly utilized available resource to examine incident, install, upgrade and decommission tier three data center, and ensure minimum downtime.
· Short term and long term planning of MIS department, budgeting & human resource management.
· Centralized management of more than 70 Shifa labs across Pakistan using cloud and on premises services.
· Transfer of Domain controller to cloud & Exchange server to Office 365 using MS Azure.
· Deployment of new ERP solution, Project tracking and management, Customized mobile application.
· CCTV monitoring support from head office to more than 80 locations across Pakistan.
· Management of Call center.
Manager IT Operations
Designed IT policies, procedures, standards, and strategy to achieve strategic and quality objectives, KPIs, and budget. Designed, planned and implemented Active directory, Group Policy, delegation strategies, OU structure, examined systems backup procedures, and executed recover operations while using DPM 2012. Spearheaded a team of IT professionals, system, data center, and database administrators, security & network engineers, help desk, and system support.
• Headed change and release management procedures related to server upgrades, service pack, databases, HRMS, finance, procurement, and administration ERP, patches, hot-fixes, software, and hardware installation.
• Actively liaised with Microsoft support software assurance to supervise licensing, incidents, products, and support tickets and determine issues related to different server & client environment.
• Supervised services in Saudi Arabia, Egypt and Sudan sites offices and assured functionality and maintenance of primary & secondary data center, servers, systems, devices, equipment’s, and CISCO IP Voice Technology (CUCM).
• Configured and directed Cloud services office 365, SharePoint sites, Skype for business, WSUS, file server, DHCP, DNS, and help desk support center, System center 2012, and system center service / configuration manager.
• Interacted with local and international vendors to retain Hyper-v and Failover cluster servers and assure IT services, equipment’s, devices, and maintenance.
System Administrator
Actively contributed in the capacity planning and development to achieve long-term strategic goals for systems and software through liaison with end-users and department managers. Administered file/communication servers, SQL databases, domain controller, print server, ISA 2000, and virus free environment. Held the accountability for managing branches VPN connectivity and firewall, oracle, and SQL database administration such as Acer Altos G540, G530, ML530, and Intel Xeon Quad-Core 5300.
• Designed, oversaw and troubleshoot network of over 450 nodes as well as all servers, including ADC, Directory Services, DNS, DHCP, mail, proxy, replication, and FTP server, and security group policies.
• Coordinated with finance department to direct IT courses for staff, ambassadors, bankers & students, match invoices to actual physical purchases, and maintain fixed asset list with the correct information.
Data Center Administrator
Served as the pre-opening team member of network and systems and cooperated with higher management and other department personnel to handle key IT tasks, schedule technician in completing service, replacement, alterations, and new installation work. Developed and implemented policy of Proxy server and administered file server, DNS, DHCP, FTP, and print server. Skillfully examined network performance to make adjustments and determine changes in the system.
• Devised security and safety measures to retain Qurtaba information and data against accidental or unauthorized damage, modification, disclosure, and natural disaster.
• Established and executed Qurtaba procedures and system security policies over network to install servers for corporate strategy, finance, engineering, administration, sales & marketing, fleet management, and warehouse.
• Successfully directed data center, Rack-mount servers, systems, IT, and network devices and retained Qurtaba software and hardware licenses and contracts.
