Summary

Qualified and talented information Technology professional with +12 years of experience in Information Technology & IT management, planning, and budgeting.


Dedicated and detail-oriented individual with competence in all aspects of Information Technology capable of collaborating with stakeholders to realize business goals. Adept at IOT, Information Technology, network security and network infrastructure, and corporate governance code.


Performance-oriented professional with outstanding communication skills; efficient at building and maintaining relationships and ensuring operational efficiency. Holds comprehension of system and network capabilities.

Projects

Knowledge Streams Pvt ltd
UMT Quaid E Azam Campus Network
Tower Technologies Pvt Limited

Experience

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Manager IT
Knowledge Streams Pvt ltd
Jan 2023 - Present | Lahore, Pakistan

Manage Knowledge Streams Head office regarding Network, Servers, Software, and technical services.
Managing Microsoft 365 suite, and Teams, Microsoft SharePoint for email management for the campus.
Monitor, and Troubleshoot Network comprising Routers/firewalls/switches, mainly Cisco.
Well-versed in Cisco Routing Protocols and Switching protocols ( RIP, OSPF, EIGRP, BGP, VLAN, VTP, DTP, Ether Chanel, STP, RSTP, MSTP).
Assess current technology architecture for vulnerabilities, weaknesses, and possible upgrades or improvements.
Design specifications for establishing security in the networks and vulnerable applications as per standard security frameworks
Test and identify network and system vulnerabilities, and create counteractive strategies to protect the network.
Provide recommendations and guidance on identified security and control risks
Responsible for coordinating with IT/IS Auditors and compliance management.
Manage IT support team and assign duties for campus IT issues management.
Manage the system labs related to software engineering and development side.
Manage Ruckus Wireless LAN Controller and access points for campus Wi-Fi Connectivity.
Manage Unifi Wireless LAN Controller and access points for campus Wi-Fi Connectivity
Coordination with ISPs for various connectivity & troubleshooting, and testing of connectivity links.
Manage & monitor Data Center, CCTV cameras, and Campus Network.
Well Versed in network monitoring tools such as Opemanger, and Cacti.
Effective working relationships with customers/Students, co-workers, and administration.

Well-versed in LAN/WAN technologies and Network hardware.

VMware Workstation / Virtual Box / Hyper V configuration.

Manage and maintain an attendance management system for Students and staff.

Excellent interpersonal, organizational, customer service, communications, and presentation skills.

Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.

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IT Executive
CSC Empowerment and Inclusion Programme
Mar 2021 - Dec 2022 | Lahore, Pakistan

Manage and control the network of 34 branches of the company regarding IT & MIS services infrastructures in the Punjab province.
Manage the Microsoft dynamic CRM for user-based queries and technical issues.
Implementation and execution of VPN connectivity with 3rd parties B2B Partners and branches.
Manage and lead the IT support team for daily maintenance and end-user queries.
Responsible for all sorts of routing-related issues with the service providers to ensure the connectivity of branches, Core site, and DR site.
Perform regular audits of financial and non‐finical applications (Management, Email, Active Directory, CRM, CPANEL, MIS, etc.
Provide recommendations to update current MIS to improve reporting efficiency and consistency.
Examine internal IT controls, evaluate the design and operational effectiveness, determine risk exposure, and develop remediation strategies.
Monitor security measures for the organization’s data, systems, and network protection.
Identify security risks related to unauthorized access to the system.
Evaluate data integrity risks regarding completeness, confidentiality, and accuracy.
Test and identify network and system vulnerabilities, and create counteractive strategies to protect the network.
Provide recommendations and guidance on identified security and control risks.
Review the disaster recovery procedure, Site, and Business Continuity Management. Review all application systems and databases backup process, and backup restore procedure.
Remote Management, Planning, Monitoring, and Troubleshooting of Remote Branches.
Assess current technology architecture for vulnerabilities, weaknesses, and possible upgrades or improvements.
Participate in various network administration programs to accelerate multi‐functional activities.
Actively coordinate with the hardware, software, and service providers.
Troubleshoot any kind of hardware and software problems at the Core site/DR Site/Branch end.
Make sure the Network Devices are regularly updated with new IOS/firmware to protect against any kind of viruses and breakdowns in the network.
Responsible for coordinating with IT/IS Auditors and compliance management

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Assistant System Officer
National University of Computer & Emerging Sciences (NUCES-FAST)
Sep 2019 - Mar 2021 | Lahore, Pakistan

Managing Fast Nuces Lahore campus regarding Network, Servers, Software, and Technical services.
Managing Windows server’s 2008, 2012, 2016 Active directory, DNS, DHCP, File Server, Print Server.
Managing Ruckus Wireless LAN Controller and access points for campus Wi-Fi Connectivity.
Managing Dell EMC IDRAC server for final year student’s projects regarding Machine learning, Deep learning and Artificial intelligence. projects.
Assist to Manager IT for day to day tasks of department.
Adding, removing, or updating user account information, resetting passwords, and answering user technical queries in NU-mail service.
Providing Video Conference sessions between Head Office and Campuses.
Working as a team lead which includes Lab Assistants, Lab Technicians.
Managing Squid Proxy Server for smooth controlling and smooth internet browsing.
Managing Linux (Centos, Ubuntu) as a proxy server & Thread Management Gateway (TMG).
Managing Print Server for staff and students printing solution.
Provide installation, administration and support for all Windows and Linux servers.
Managing & monitoring Data Center, CCTV camera’s as well as Campus Network.
Coordination with ISP’s for various connectivity & trouble shooting, testing of connectivity links.  
Experienced in network monitoring tools such as Opemanger, Cacti.
Implement policies and goals for the information technology department finalized by manager I.T.
Implementation of network security, monitoring and health checks.
Analyzes server and network activity and maintains performance monitoring systems as well as other software programs.
Research new technologies and present recommendations on major hardware and software purchases.
Coordinating with Manager IT for analyzing and designing the system.
Manage database user rights and implement data security.
Management of Centralized services at NUCES HQ.
Any other duty assigned by the Reporting Officer.

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Network Administrator
University of Management and Technology
Jan 2017 - Sep 2019 | Lahore, Pakistan

Managing UMT Quaid-e-Azam campus regarding Network, Servers, Software, and Technical services.
Managing Windows server 2008, 2012, 2016 Active directory, DNS, DHCP, File Server, Print Server.
Managing Ruckus Wireless LAN Controller and access points’ for campus Wi-Fi Connectivity.
Managing Squid Proxy Server for smooth controlling and internet browsing.
Managing Linux (Centos, Ubuntu) as a proxy server & Threat Management Gateway (TMG).
Managing Print Manager plus Server (PMP) for students printing solution.
Provide installation, administration and support for all Windows and Linux servers.
Handling of Microsoft Dynamics ERP / CRM connectivity between UMT campuses.
Managing & monitoring Data Center, CCTV camera’s as well as Campus Network.
Experienced in network monitoring tools such as Opemanger, Cacti.
Understands, installed and configures network equipment utilizing varied protocols such as: TCP/IP Microsoft protocols and NMS.
Cisco Routing Protocol (RIP, EIGRP, OSPF, BGP )and Cisco Switching ( VLAN, VTP, DTP, Ether Chanel, STP, RSTP, MSTP, HSRP, VRRP, GLBP)
Routers: Cisco 2800, 3800, 2900, 3900 Series Switches Cisco 2950,2960,3550,3560, 3750 Series.
Management of Firewalls 5500 series.
Wireless Cisco 5500 Series WLC and Access Points.
Experienced in switching protocols such as spanning tree, port-fast, BPDU guard etc.
Experienced in configuring VPNs, e-g SITE-TO-SITE, and REMOTE VPNs on Cisco platforms
Installation and maintenance of network, hardware and software.
Effective working relationships with customers/Students, co-workers and administration.
Coordination with ISP’s for various connectivity & troubleshooting, testing of connectivity links.
Well versed in LAN/WAN technologies and Network hardware.
VMware Workstation 2012 / Virtualbox / Hyper V configuration.
Maintaining and managing attendance management system for employees and staff.
Excellent interpersonal, organizational customer service, communications and presentation skills.

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Supervisor IT & Operations
Punjab Information Technology Board
Aug 2016 - Jan 2017 | Kamokey, Pakistan

Managing Network, Bio metric attendance and video surveillance system of Kamoki hospital.
Dealing and managing the team of thirty Peoples of key punch operators..
Providing it support to leading team regarding system, printer and network regarding issues.
Coordination with hospital management and as well as all departments of hospital staff.
Coordination with Softech technologies Vendor Company of (Health information Management System) portal development.
Providing technical assistant to all hospital premises regarding I.T and portal issues.
Providing training to newly hired staff regarding health information management system portal and as well as hospital staff.
Providing health management information system reports to (P.I.T.B) management on daily and weekly basis.
Monitoring and troubleshoot errors regarding database and as well as the different modules record update.
Managing and Monitoring Punjab patients card printing setup and provide facilitation to hospital staff as well as to patients.

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Engineer Transmission Network / OFAN (Optical Fiber Access network )
Pakistan Telecommunication Company Limited (PTCL)
Mar 2016 - Aug 2016 | Lahore, Pakistan

Worked with Pakistan Telecommunication Company Limited in N.M.S Department to handle operation & maintenance tasks regarding the Transmission system SDH/DWDM, Optical Fiber Access Network (OFAN), DSLAM system & MSAG.

Strong knowledge of Communication devices such as Media converters, Dlink, Oring, Zexel, ZTE switches and Huawei Optics switches.
Installation, troubleshoot of corporate customers regarding IP Band width and MPLS Circuits.
Testing & troubleshoot of corporate customers (RAN) Radio Access Network services regarding IP band width, Mpls Circuits.
Coordination with Pakistan internet exchange team regarding customers circuits management.
Fault rectification, operation and maintenance of dark fiber.
Monitoring of SDH network using NMS E300 software for ZTE & T2000 for Huawei.
Alarm monitoring of SDH & DWDM Network.
Coordination with field staff for fault rectification.
Operation and maintenance tasks regarding the optical fiber access network, O.N.U & O.L.T.
Fault handling of O.N.U and O.L.T regarding the Broadband and IPTV issues.
Testing of E1s & PRI by using of E1 Tester and PRI Tester.
Testing on DSLAM regarding Broadband and IPTV issues.

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Network Engineer (NOC)
University of Central Punjab
Aug 2009 - Mar 2016 | Lahore, Pakistan

Designing and Managing of Network, Monitoring and troubles shooting
Expert knowledge of a variety of network management tools, test equipment, circuits, and routers. Extensive knowledge of TCP/IP protocol stacks and firewall security in an inter-networking environment.
Knowledge of Quality of Service and experience designing/implementing QoS in an enterprise environment.
Advanced knowledge in Cisco Network including:  Cisco firewalls, switches & routers  Cisco Wireless LAN Controller  Excellent interpersonal, organizational, customer service, communications, and presentation skills.
Installation and support LANs, WANs, network segments, Internet, and intranet systems.
Backup Techniques, Disaster Recovery.
Huawei Router /Switches / Firewall configuration.
Internet bandwidth Management and monitoring making sure working smooth.
Maintain integrity of the network, server deployment, and security.
Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
Assigning of routing protocols and routing table configuration.
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, security updates and patches.
Knowledge of configuring of NMS system & SNMP Protocols.
Mon inter NOC as well as Campus Network.
Complete knowledge of configuring and maintenance of Wireless Routers and Access Points. Network Configuration regarding TCP/IP Networking.
Maintenance and configuring network of Tower Technology Pvt Ltd.(In-House Software House of UCP
Provide Technical assistance to 23 members of lab staffs of UCP Computer Labs.
Provide Technical Support up to 1200 nodes.

Company Logo
Tabs Incharge ( Warid Telecom)
Warid Telecom Pvt Ltd
Jul 2006 - Mar 2009 | Lahore, Pakistan

Dealing and managing the team of eighteen Peoples of K.P.O’S
Provide technical solutions to the customers.
Maintain records of Customer Activation
Make discrepancy files report
Maintaining records of customer issues.
Product activation issues

Education

Riphah International University
M-Phill, MSCS‎
Computer Networks and Communication, Information Security and Network Administration, Computer Sciences and Information Technology
Incomplete
2021
Bahauddin Zakariya University
Masters, Masters in Science, Master information technology‎
Computer Systems, Information Security and Network Administration, Computer Science Telecom and Networks
CGPA 3.2/4
2015

Skills

Expert Positive Attitude
Expert Routing L2
Expert team leader
Expert (IBM System X/ HP Proliant DL series / DELL
Expert . Certification of MCSE is mandatory and CCNP
Expert Agile Project Management
Expert Architectural Designing Skills
Expert Business Management Skill
Expert Camera Experience
Expert CCNA
Expert CCNP
Expert Certification of MCSE & CCNP
Expert Certification of MCSE is mandatory and CCNP
Expert Cisco Technologies
Expert Configuring and maintaining of Servers
Expert Conservation Awareness
Expert Cooordination Skills
Expert Cyber Operations
Expert Data Centre Architecture
Expert Experience in IT hardware & Software
Expert Good analytical and Creative thinking skills.
Expert Good expertise in Infrastructure Monitoring
Expert Hiring Team Building
Expert Huawei Technologies
Expert Information Technology Audit
Expert IT hardware & Software
Expert IT Support Services
Expert L3 security and VPN
Expert Managing Midsize Teams - 5 to 20 People
Expert Network Designing and Deployment
Expert Network Management
Expert Network Security
Expert Network Security Administration
Expert Network Virtualization
Expert Operational Tasks Handling
Expert Ospf
Expert Process Management
Expert Procurement Knowleddge
Intermediate Project Administration
Expert Recovery Systems Knowledge
Expert Relations Management Skills
Expert Software Analysis
Expert Switching Knowledge
Expert System Administration
Expert Team Building Facilitation
Expert Team Co-ordination
Expert Technical Management
Expert Trouble shooting and Maintenance of Network
Expert Wireshark 

Languages

Beginner Arabic
Expert Urdu
Expert English

Muhammad Contacts

Bilal Hameed
Master Textile
Zain Ahmad
PITAC - Pakistan Industrial Technical Assistance Center, Lahore